Report: #1033031

Complaint Review: Best Buy

  • Submitted: Sun, February 27, 2000
  • Updated: Sun, February 27, 2000
  • Reported By:
  • Best Buy

Best Buy return policy

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
On 12/24/99 I purchased a Sharp YO180-P electronic organizer from Best Buy as a Christmas gift for my wife.She decided it was not something she would use and we then planned to return it.On 2/18/00 we found it unreturned in a drawer.She had thought I would return it and I had thought she would return it.This item falls under Best Buy's 30 day return privalige.Obviously we were over the 30 days.On 2/19/00 Best Buy refused to take this product back,not even for store credit.The product was still in its origonal blister pack,unopened and has a value of only $39.99.I have spent hundreds of dollars per year at Best Buy.I was not trying to return a $1800.00 laptop.This product was not opened and "played with".All I was expecting was a store credit and them to hang it on the peg to sell again.Not a chance!After contacting their customer service via e-mail I was informed that no exceptions are made on their return policy and they refused to give me the name of someone at Best Buy to persue this matter furthur.Needless to say I will never shop at Best Buy again.Here in Phoenix we have Fry's and Comp-USA for alternatives and the prices are just as good.For that matter Comp-USA allowed me to return some opened software once because it did not do what it was supposed to do.And without a hassle!This was an exception they made to their stated return policy for me.I urge everyone to find an alternative to Best Buy because sooner or later you too will fall victom to their lousy business practices.

This report was posted on Ripoff Report on 02/27/2000 12:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.