Best Buy Best Buy failed to deliver an iPad ordered online next-day delivery and has not refunded my bank account after 15 days and 3 hours on the phone with customer service.

I ordered an iPad online from Best Buy and had it shipped next-day delivery to my daughter in Washington DC - on October 18. I received a notice from Best Buy on October 19 that they did not deliver it. The notice said they were processing my refund. On October 27 I called to see why my refund had not been processed. I spent over 30 minutes on the phone and they promised to process it immediately. On October 30, I was out of town and wanted to do some shopping. I checked my bank account and realized they had not credited my account. I called. I spent one hour and thirty minutes on the phone - from my car, on the road - I had to pull over. After finally demanding accountability, they promised to process my refund.

Yesterday, my bank balance reflected that they . had still not done so. I called them again. They said they were sorry. This morning, my refund is still not in my bank account. They said it would take 3-5 days. This is a petty scam. I have no faith that they will even refund my money in 3-5 days. I will never again shop at that crappy rip off store. I will go out of my way to avoid them. I have purchased computers, printers, and televisions, in addition to other electronics at their store. NEVER AGAIN. I finally resorted to Twitter. I sent my phone number and email by direct message at their request. I got back an idiotic message asking me if I had contacted their corporate office. THIS IS NOT MY PROBLEM< THEY SHOULD SOLVE IT. I have wasted enough time. I am reporting them to my bank and I will tweet about their crap customer service every hour until they have returned my stolen money.