Report: #1102946

Complaint Review: best buy - westland Michigan

  • Submitted:
  • Updated:
  • Reported By: elizabeth — redford township Michigan
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  • best buy 35100 cohen road westland , Michigan USA

best buy refused to honor a printed price and also their guarantee lowest price match westland Michigan

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On Wednesday, November 27th, I found a 39 inch tv online at best buy and also offered in stores at best buy.
I printed the information to take to the store today, November 30th,  black Friday.
I did not read or look to see if the price was "special" for a day, an hour etc.

I noticed thanksgiving night, the 28th, that the price of the same model number tv had increased in price by 30 dollars. 

I called the store to discuss, and the outgoing message stated that if there was a product with a lower price anywhere, they would honor that price.
I went to the store and spoke with Nate, the store manager.  I showed him my printout, and he stated the lower price was for a short period of time, and no longer available. 

My comment to him was that the expectation of a consumer on black friday is a lower price, not higher.  I asked him to honor the price, he said no.  I then said he needed to honor their policy of "price guarantee, if the same item is lower in price somewhere else.  He said this did not apply to a tv that had a price increase from their store.

I feel duped.  who drops a price in an ad, then raises it hours before Black Friday?  It feels like bait and switch.  I did not cause a scene I was reasonable and quiet.  The guy never flinched, just said "nope cant help you, not going to give you a price break".  This is just like the "clearance sales" where a store drops (for EX:) a 1,000.00 dollar couch by 50%, but raises the price to $1500.00 right before the clearance???  Its not fair and its a rip off.

the tv is an insignia brand, model number NS-39D400NA14.

This report was posted on Ripoff Report on 11/29/2013 08:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/westland-michigan/best-buy-refused-to-honor-a-printed-price-and-also-their-guarantee-lowest-price-match-wes-1102946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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