Complaint Review: Ripoff Report | Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery. - Manistee Michigan
- Best Drug Rehab Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Best Drug Rehab offers a unique approach to addiction treatment that encompasses all aspects of the physical, emotional and spiritual issues involved in addiction. Best Drug Rehab’s clients can be assured of a more lasting recovery. 400 Care Center Drive Manistee , Michigan USA
Best Drug Rehab RECOMMENDED Verified TRUSTED Business REVIEW: Best Drug Rehabilitation feels that customer satisfaction is one of the most important components in the recovery process. Our facility helps to determine the best methods of treatment for clients.
*UPDATE: Best Drug Rehab pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Best Drug Rehab recognized by Ripoff Report Verifiedâ¢ as a safe business service.
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REVIEW UPDATE: November 16, 2018: Best Drug Rehab remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Best Drug Rehab is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Best Drug Rehab has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Best Drug Rehab has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Best Drug Rehab remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Best Drug Rehab for its full commitment to quality customer service.
Ripoff Report's discussions with Best Drug Rehabilitation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Best Drug Rehabilitation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Roy King, the Executive Director at Best Drug Rehab has spoken with us and let us know that client success is key to recovery. This is why customer service through comprehensive, safe and results-based treatment is the foundation of what BDR offers. The clients enrolling in the facility and working with the staff, have often said that BDR is a second family to them. Having a helping hand while healing from addition, people who care, and a safe facility with effective treatment can greatly contribute to this process. The facility will go above and beyond to make sure that clients are happy and safe while undergoing treatment. The facility has a full security team, nursing staff and licensed and accredited faculty with years of industry experience.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Roy King during an onsite inspection held by a third party verification company with no biases towards Best Drug Rehab.
Best Drug Rehabilitation is a substance abuse rehabilitation center. Roy King stated the following about his company’s business model, "incorporating as many things within the field of substance abuse into one building. We just don't limit ourselves to a twelve-step model or an MRT (Moral Reconation Therapy) model or anything. We offer a variety of different things to try and connect the individual spiritually, and to [the] treatment."
Leads for Best Drug Rehabilitation are primarily obtained through a call center that they have in Battle Creek Michigan. They additionally utilize on-line marketing. The services process begins when a potential client expresses interest in getting help for their addiction. From that point, Best Drug Rehabilitation will access what program will best suit their needs, and go through insurance to explain the options available to the potential client.
CUSTOMER CARE & COMPLAINT RESOLUTION – BEST DRUG REHAB
During the on-site interview, Mr. King was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. King expressed the following, "when you're dealing with people from/with substance abuse issues they call a number of places, a number of helplines and stuff like that. So we see they get confused with what they were promised." Mr. King expressed that clients may confuse the services available at various locations, "that's probably the only time that we really get complaints about the level of service is when they thought that we had a swimming pool or something like that and we didn't have it, you know?" In order to remedy this confusion they, "basically handle it the best way we can, and usually within a couple of days they get to know us and see the compassion and the amount of people that are willing to be here to help them and those things pretty much disappear." In addition to empathy with the patient, Best Drug Rehabilitation records all of their phone calls so they can ensure clients that they were provided with the correct information.
When asked to comment on complaints posted on Ripoff Report's website Mr. King explained that the reports were in correlation with an employee who was not following the standard that Best Drug Rehabilitation has set for their employees. The employee in question was terminated due to their actions. In order to further assure future and current clients Best Drug Rehabilitation center is licensed by the State of Michigan and accredited by CARF (commission on Accreditation of Rehabilitation).
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. King stated, "all of our counselors are master’s degree or higher...we’re fully licensed in professional individuals."
Best Drug Rehabilitation Center is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I welcome it. I want people to be able to come in and that’s my key thing and we would have any complaints in the future that’s why we opened the door for you guys… so I think it’s important that we have an open door policy and allow people to come in here if there’s allegations that we’re doing wrong or, you know, not satisfying people’s needs I want to know about it so that we can fix it."
BEST DRUG REHAB – STATEMENT FROM THE EXECUTIVE DIRECTOR – ROY KING
" Best Drug Rehabilitation is one of the top addiction treatment programs in the United States. With it's unique methods, the facility offers more than a dozen modalities, or paths, as well as several extra-curriculars. The treatment is based on client needs and is results based. Stay at the facility can differ depending on individual needs.
Best Drug Rehabilitation's team is well qualified, caring and professional. They are dedicated to helping others in doing their jobs. Best Drug Rehabilitation takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Best Drug Rehabilitation provides a positive environment for staff as well as clients. Faculty are encouraged to make suggestions for things that can be improved. The Executive Staff are truly interested in implementing any positive changes to the program in accordance with local and state laws. " Ripoff Report was pleased to learn that Best Drug Rehabilitation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM BEST DRUG REHAB
Best Drug Rehabilitation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Best Drug Rehabilitation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Roy King, Ripoff Report is convinced that Best Drug Rehabilitation is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Best Drug Rehab meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Best Drug Rehabilitation Rehabilitation Center Manistee Michigan
False advertising, lies and nitemares. Back in May my close friend was looking into luxuary detox and rehab centers. BDR contacted her saying they have private rooms great fitness room and a 6 times success rate compare to other rehab facilities. They also told her to stay quite to the courts and her attoriny they would send a letter once there.
Once she got her insurance started on the first of June they had her a flight booked to Detroit and somehow had insurance supposedly waive the 3600 deductable. Once we got her on the flight she flew to Detroit to meet a driver to take her to detox in Battlecreek MI. Over an hour and half from the airport.
First thing they where suppose to do when she got there was send the letter to her attoriny and courts. That didn't happen. She only gave me as a contact because she didn't trust many people. She got there on the 2nd and I had no contact with her or an update from the staff. This is all new to me not ever dealing with a rehab facility. I called David on the 4th and got info to where she was at that point. He then gave me the number to where she was so I could get updates.
I called detox where she was and they acted happy to hear from me because she supposedly gave them the wrong number( which is difficult to believe since my number is so simple) They told me she was doing fine and she was detoxing meaning she couldn't have contact with anyone on the outside. The next day the nurse called and told me they took her to the er and they were admitting her and I could talk to her once they had her admitted. When I called her room later that day she told me how they had all the ladies in a ward setting with bunkbeds.
After talking with her for a little bit and hearing what was going on in the first week9which was the false advertizing.) I talked to some friends and family fighting to go get here because she was in middle of detoxing and according to ones I talked to it was supposedly normal for her to look for ways out. I talked with her the next day and she was more adamitted on me picking her up. I fought my feelings of getting her because I also talked to staff on situation and got reasurred(lied to) this was a normal thing. Supposedly according to staff they had her addmitted to hospital because she wouldn't talk to anyone. That was another lie. She was dehydated because she hadn't been drinking.
On Saturday I talked with her and she was even more insistant on coming home. I promised her i would leave at midnite to head to get her, After talking with her I then called the detox to find out how to handle the sitution. Believing the supposed professionals on how to handle it. They were no help. Then i called David who was the one I had as contact on Sunday and he acted insensitive to my concerns. I finally got him to act like he gave a darn and call her at hospital and find out how she felt. He called me back and said she was feeling ok and was going give it a chance.
On the 11th I called her lawyer to make sure the facility sent the letter they were suppose to send the 2nd when she arrived. They didn't. I got chewed out by the lawyer and called David on it. The onlynthing they did to show any concern for her was sent a letter to lawyers fax that day.
The detox gave me no calls on updates of her when she got released from the hospital like they said they would call at least every few days. She finally called me from the rehab facility on the 16th really parinoid on the rehab facility which was rooming 6 to 8 girls a room not 1 or 2. As we talked about me coming to get her or not we had few beeps we both heard and she then got dissconected when we were talking when i could come get her. I tried calling number back but those phones wouldnt accept calls. I then saw voice from her saying she would call next day.
Next day I'm waiting to hear from her when she text me she was on her way to airport, I picked her up from airport at midnite and she told me how fake this place is. Jason told her she could hangout in his office and he would pass her 12 step program. He would buy her a bed to stay which would got her jumped for special treatment.
The worst part is each nite she had nitemares each nite about the facility which shows how messed up this facility is on their rehab program. They are all about collecting insurance money instead of their clients. Research any place from now on and don't trust someone you haven;t even met
This report was posted on Ripoff Report on 06/29/2014 12:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-drug-rehab-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-best-drug-rehab-offers-a-unique-approach-to-addiction-treatment-that-encompasses-all-aspects-of-the-physical-emotional-and-spiritual-issues-involved-in-addiction-best-drug-rehabs-clients-can-be-assured-of-a-more-lasting-recovery/manistee-michigan-49660/best-drug-rehabilitation-rehabilitation-center-manistee-michigan-1158268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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