Complaint Review: B&H Photo Video - New York New York
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- Author Confirmed
- B&H Photo Video 420 9th Avenue New York, New York U.S.A.
- Phone: 212-444-5014
- Web:
- Category: Audio & Electronic Retail Stores
B&H Photo Video ripoff Special Order scam New York New York
*Consumer Comment: Great Company
*Consumer Comment: B&H are not one of the bad guys
*Consumer Comment: B&H Photo Scam
*Consumer Comment: Love this company
*Consumer Comment: Love this company
*Consumer Comment: Love this company
*Consumer Comment: Love this company
*Consumer Comment: Good History with B&H
*UPDATE Employee: B&H replies
Show customers why they should trust your business over your competitors...
I ordered a Sony Sirius receiver from B&H Photo a month ago. My card was charged immediately. Two weeks later I was told the item was 'special ordered' and would take up to 4 weeks. I checked a few other vendors, and found that the product is not available, and never HAS been available.
Company policy is that they refuse to refund special orders, so now I have no product, my money has been taken, and the item I ordered my never be released to the public.
B&H Photo are an example of what you get for trying to cut corners. Under NO circumstances buy anything from this comapny.
John
Gulf Breeze, Florida
U.S.A.
This report was posted on Ripoff Report on 03/23/2006 07:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bh-photo-video/new-york-new-york-10001/bh-photo-video-ripoff-special-order-scam-new-york-new-york-182992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 Consumer Comment
Great Company
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Wednesday, January 26, 2011
I have purchased photographic equipment for many years from B&H. My most recent purchase was an external hard drive for my PC. I have never had a problem with this company. I have even, on a couple of occassions, called and changed my order with no hassle whatsoever.
#8 Consumer Comment
B&H are not one of the bad guys
AUTHOR: Steve O Leary - (Ireland)
SUBMITTED: Thursday, June 10, 2010
Hi,
Steve
#7 Consumer Comment
B&H Photo Scam
AUTHOR: JockDr - (United States of America)
SUBMITTED: Thursday, December 31, 2009
I recently purchased a Canon EOS Rebel XSi digital camera and a Canon Vixia HG21 camcorder from B&H. The salesman was extremely helpful, and even called me back after the order to let me know of some available Canon rebates. The service was excellent.
I have purchased from B&H in the past, and my experience has always been very good. However, I have never placed Special Orders.
Paul
Avon, CT
#6 Consumer Comment
Love this company
AUTHOR: Dee - (U.S.A.)
SUBMITTED: Monday, July 10, 2006
We have been ordering from this company for the last 2 years with great success and will use them again.
#5 Consumer Comment
Love this company
AUTHOR: Dee - (U.S.A.)
SUBMITTED: Monday, July 10, 2006
We have been ordering from this company for the last 2 years with great success and will use them again.
#4 Consumer Comment
Love this company
AUTHOR: Dee - (U.S.A.)
SUBMITTED: Monday, July 10, 2006
We have been ordering from this company for the last 2 years with great success and will use them again.
#3 Consumer Comment
Love this company
AUTHOR: Dee - (U.S.A.)
SUBMITTED: Monday, July 10, 2006
We have been ordering from this company for the last 2 years with great success and will use them again.
#2 Consumer Comment
Good History with B&H
AUTHOR: Mark - (U.S.A.)
SUBMITTED: Monday, July 10, 2006
I have used a number of online A/V dealers. My experience with B&H was very positive. When one of their employees called to verify my order, I got very worried. Most times these calls are high-pressure sales pitches for extended warranties and over-priced accessories (and if you don't bite, the product you ordered becomes suddenly out-of-stock forever). With B&H however, as soon as I acknowledged placing the order, the employee thanked me and told me that the order was being filled. Three days later the product was in my hands.
#1 UPDATE Employee
B&H replies
AUTHOR: Henry - (U.S.A.)
SUBMITTED: Wednesday, June 28, 2006
B&H regrets John's dissatisfaction. The product he ordered is listed on our website with this notice: "mportant Notice! This is not a regular stocked item and cannot be canceled, returned or exchanged." The same notice was there when he ordered.
At the time he ordered there was also a notice about the product's availability. Then it was not in stock. Now it is.
We're sorry John was impatient but we're pleased to report that John received a full refund and the Sirius Satellite Radio Tuner for Sony Receiver he wanted is readily available from B&H at this time.
Henry Posner
B&H Photo-Video, Inc.
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