Complaint Review: B&H Photo - New York New york
B&H Photo Failed to tell me not a complete working system for what they suggested I order New York New york
*Author of original report: fact is your employee failed to inform me
*Author of original report: You do not care about your customers
*UPDATE Employee: B&H replies
*UPDATE Employee: We regret your dissatisfaction
Working with one of their peopel for a home security system. Rep suggested cameras, NVR, and switch to make system work together.
Put up initial system with 4 cameras, all worked well. Ordered the remaining 3 cameras, installed and tried to add to system.
System responds that I am missing licenses. Now I'm stuck spending hundrends more that I was not told I would have to.
Had the rep told me that I would have asked about other options. I found another NVR that would have worked for less money total.
As the other NVR had the PoE switch build in.
What kind of customer service is this? I already spent over $1100 now to find out that it'll cost hundrends more.
So their so called experts either only care about making money for B&H, they don't know their products or don't care about customer service.
Sent an email from their website to what I thought was customer service. the reply said sorry for the miscummunication. Failging to tell the customer pertanint information about the products is now a miscommunication. Tried again to customer service and no reply.
As of now I will not buy from B&H again.
This report was posted on Ripoff Report on 11/02/2018 11:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bh-photo/new-york-new-york-10001/bh-photo-failed-to-tell-me-not-a-complete-working-system-for-what-they-suggested-i-order-1466435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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