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Report: #1466435

Complaint Review: B&H Photo - New York New york

  • Submitted:
  • Updated:
  • Reported By: de — phoenix United States
  • Author Confirmed What's this?
  • Why?
  • B&H Photo 420 9th Avenue New York, NY New York, New york United States

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Working with one of their peopel for a home security system.   Rep suggested cameras, NVR, and switch to make system work together.

Put up initial system with 4 cameras, all worked well.   Ordered the remaining 3 cameras, installed and tried to add  to system.

System responds that I am missing licenses.   Now I'm stuck spending hundrends more that I was not told I would have to.

 

Had the rep told me that I would have asked about other options.  I found another NVR that would have worked for less money total.

As the other NVR had the PoE switch build in.

 

What kind of customer service is this?   I already spent over $1100 now to find out that it'll cost hundrends more.

So their so called experts either only care about making money for B&H, they don't know their products or don't care about customer service.

 

Sent an email from their website to what I thought was customer service. the reply said sorry for the miscummunication.   Failging to tell the customer pertanint information about the products is now a miscommunication.  Tried again to customer service and no reply.

As of now I will not buy from B&H again.

This report was posted on Ripoff Report on 11/02/2018 11:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bh-photo/new-york-new-york-10001/bh-photo-failed-to-tell-me-not-a-complete-working-system-for-what-they-suggested-i-order-1466435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 Author of original report

fact is your employee failed to inform me

AUTHOR: de - (United States)

POSTED: Wednesday, November 07, 2018

He said this would work.  Implying that it was a complete functioning system.

Which it is not.  I can not get thed last 3 cameras to record without licenses.

You can argure all you want.  If you cared about your customers you would not have so many complaints

 that say you are a ripoff.

so you wnat everyone to believe you and all those reviews and reviewers are wrong.

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#3 UPDATE Employee

B&H replies

AUTHOR: Henry Posner - (United States)

POSTED: Tuesday, November 06, 2018

Re 734554740 Thank you for your order and this feedback. We regret your dissatisfaction. The Synology NVR1218 12-Channel 1080p NVR comes with four licenses but can accept up to 12. Our web page for this product says "Includes 4 camera licenses." The Synology 4-Camera License Key for Synology Surveillance Station would double the number of licenses and provide the features you want.  -- Henry Posner / B&H Photo-Video

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#2 UPDATE Employee

We regret your dissatisfaction

AUTHOR: Henry Posner - (United States)

POSTED: Monday, November 05, 2018

Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately from "Reported By: de — phoenix United States" it is impossible to ID you or the transaction. If you'd like us to review the particulars, please contact henryp[at]bhphoto.com with the original B&H order number,  -- Henry Posner / B&H Photo-Video

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#1 Author of original report

You do not care about your customers

AUTHOR: de - (United States)

POSTED: Monday, November 05, 2018

They claim they care about customers yet they do not tell you pertinent informatioin requarding what they suggest.

If they cared about customers they would have taken care of me with the first email to them.   The only decent response I got from them was

after I posted my complaint here about them.

If they cared about customers they would not have so many complaints.

 

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