Big Lou's Wheels in Motion AKA Brilliance Auto Shady Car Sales people Union New Jersey

 This was by far the worst cosumer experience I have ever had. I looked up the car I wanted to buy online and found one that fit my price range but when I got to their dealership the price waas $3,000 higher than listed. I have read other reports about them doing this but they acted like they had no idea about the price difference.

The Salesman I spoke to talked fast and promised me a bunch of stuff that I never came to see. I traded in my old car and asked for $3,500. On several occasions I was told that they agreed to give me $3,500, on the paperwork it said i received $2,600 for my trade-in. I tried to get the trade back and the General Manager Sammy said we could work on it and I should come back tomorrow. When I went back in they had already sent my car off to get serviced for resale. The car that I bought from them had a few issues that I asked them to take care of and they agreed, I even gave them a list and barely anything was done.

Aside from over-promising and under-delivering, the customer service was horrible. After I bought the car and signed the deal, I felt like I was put on the back burner. Nobody knew what was going on besides Sammy and to speak to him I probably waited atleast an hr every time I visited. It seemed like he was avoiding me.

This entire deal left a bad taste in my mouth. It was like they made a sale and completely neglected anything I had to say after that and they basically stole my trade-in. Stay away from thes people its very frustrating to deal with them especially after you sign a deal. They are all snakes, from the receptionist to the manager.