Complaint Review: Big O Tires - Phoenix Arizona
- Big O Tires 2510 N 75th Ave Phoenix, Arizona U.S.A.
- Phone: 623-873-0743
- Category: Auto Repair Service
Big O Tires Terrible Store... Phoenix Arizona
When driving home with my "repaired" car, the engine check or malfunction sign stayed on the entire way. Even worse my car was severly wobbling when driving so that it was too dangerous to drive. So I called the store salesman who was at the scene and saw what happened while my car was unloaded. I explained the problem to him. He had me take my car back to the store.
Later, the store salesman called and offered for his store to pay a half of repair cost of $1600 for what turned out to be broken suspension if I pay the other half of the repair cost. I pointed out to the salesman that this was damage caused by the towing arranged by the store. He told me that he understood and asked me to leave the car over night so he could speak with the store manager. The following day I called the store asking to the salesman in order to find out the status of the car. The store manager received my call instead of the salesman and he told me that he would do nothing to resolve the problem on my car.
The towing truck driver the store sent not only broke my car, but also overcharged for repairing the generator. When I contacted a car dealer, the dealer service department told me that it charges the same service at $200 or maximum $500 which includes parts and labor. I file my complaint to the BBB (Complaint ID # 97034028) and Arizona Attorney General (Ref #: CIC 07-21462 BIG O TIRES). The store never responded to the agencies' inquiries on my complaint. My car is worse condition than before the car was handled by the store. But the store never responds to my complaint.
This report was posted on Ripoff Report on 01/06/2008 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/big-o-tires/phoenix-arizona-85035/big-o-tires-terrible-store-phoenix-arizona-297510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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