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Report: #233614

Complaint Review: Ripoff Report | BioLogic Solutions TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Money Back Guarantee! Biologic Solutions was formed to introduce the public to the latest breakthroughs in cosmeceutical and nutraceutical formulas for the advancement of anti-aging and natural and holistic health for mature adults. Every product you purchase from BioLogic Solutions is backed by our 60-day "See the Difference" or Money Back Guarantee! - Port Chester New York

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  • Reported By: Loudon Tennessee
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  • BioLogic Solutions TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Money Back Guarantee! Biologic Solutions was formed to introduce the public to the latest breakthroughs in cosmeceutical and nutraceutical formulas for the advancement of anti-aging and natural and holistic health for mature adults. Every product you purchase from BioLogic Solutions is backed by our 60-day "See the Difference" or Money Back Guarantee! 8 Slater Street Port Chester, New York U.S.A.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to BioLogic Solutions for its full commitment to quality customer service.

Ripoff Report's discussions with BioLogic Solutions Co. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. BioLogic Solutions Co. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

I am Harvey S. Fishman, founder and president of BioLogic Solutions. I realized at the very start that beauty and anti-aging is a highly competitive field and that success could only be achieved if we strictly follow the philosophy that we must offer only the latest and finest new ingredients to the public and create an atmosphere in which the customer feels educated, pampered and, most of all, successful in their attempt to look better, healthier and younger.


The information provided in this report below is based on comments made by Avram Freedburg during an onsite inspection held by a third party verification company with no biases towards BioLogic Solutions.

Biologic Solutions is a skin care and beauty product business focused on providing their customers with the highest quality product that produces excellent results. These products range from anti-aging solutions, products that hydrate and repair, as well as lift and tighten. CFO, Avram C. Freedburg, stated the following about his company, "we try to create cutting edge products mostly for women, most of the products are anti-again. We look for the latest research and employ a researcher full time to find new discoveries and ingredients that can be used to make better products. Our goal is to make the finest products that anyone can find for skin care."

Leads for Biologic Solutions are obtained through several different avenues including: direct mail, print advertising, national publications, television ads, as well as social media. An interested client can visit their website or call in to speak with a representative in order to learn more about the products they offer. From there they can place an order online or call in and place an order with a representative.
BioLogic Solutions is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



CUSTOMER CARE & COMPLAINT RESOLUTION – BIOLOGIC SOLUTIONS

During the onsite interview Mr. Freedburg was asked to describe a situation where a client was dissatisfied with their level of service or the products they received. Mr. Freedburg explained that one of their more common complaints arises when a product that involves the use of a pump to dispense the product malfunctions. If a situation like this occurs, "our customer service department gives them directions on what to do. Most of the time that resolves it. If not we replace the unit with a new unit." He additionally expressed that customers will call with concern in regards to the status of the order, "other times people call for the status of their order, and our customer service department will look up their orders and try to give them a date of shipment. I would say most of the time it's usually already happened by the time they call, and that in general people are very happy with the service that they get from Biologic Solutions customer service."

When asked to comment on complaints posted on Ripoff Report's website Mr. Freedburg expressed that Biologic Solutions, "replies to every complaint" in order to ensure customer satisfaction. Additionally in order to avoid complaints all offers and products are described before the customer’s credit card is charged, "there's a complete description which is reviewed by a council before it is put into place and before Biologic is allowed to actually make solicitations." President, Harvey Fishman stated the following about Biologic Solution's accreditations, "all ingredients in our products and all claims made for those ingredients are backed up by clinical studies. The doctors who appear in our ads are all either board certified dermatologist or plastic surgeons, we try to make sure that every product has clinical levels of each ingredient."

Biologic Solutions is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "being a member of the Corporate Advocacy Business Remediation and Customer Satisfaction Program with Ripoff Report is very important to us. We're very proud of the way our company deals with its customers."



BIOLOGIC SOLUTIONS - STATEMENTS FROM THE PRESIDENT – HARVEY S. FISHMAN

" As president of this company, working with BioLogic Solutions, clients feel confident they are receiving the finest products at the lowest prices. Efficacy and service are the hallmarks of our company. The entire team here believes in the quality of product and service we deliver.”

We continue to serve our customers the finest in anti-aging technologies from around the world.

BioLogic Solutions Co.'s Our team here at BioLogic Solutions is trained and monitored so that they understand and believe we are offering the public the finest products and that our attention to speedy service and personalized responses to inquiries and returns will keep us a healthy, prosperous business. BioLogic Solutions Co. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "The work atmosphere at BioLogic Solutions is relaxed and comfortable even under the strain of making sure every customer is served well and efficiently.”

Ripoff Report was pleased to learn that BioLogic Solutions Co.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM BIOLOGIC SOLUTIONS

BioLogic Solutions Co. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, BioLogic Solutions Co. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Harvey Fishman, president of BioLogic Solutions, has made his own philosophy of quality service and the most efficacious products manifest throughout our entire staff. , Ripoff Report is convinced that BioLogic Solutions Co. is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that BioLogic Solutions meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Biologic Solutions Deceptive advertising on TV. Keep promoting other products that you don't want Port Chester, New York New York

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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I ordered Genisphere from them and they sent me 3 bottles and charged me $107.36 after the ad said one free bottle. There was one free bottle after you paid for two of them. Then they want to send you a bottle every thirty days for $99.00. The product does not work. There is no glycolic acid nor collagen in the product. It is just a lotion so I use it on my legs and my chest. Their ads are deceptive and I doubt that they are really doctors on the ad. I asked them to remove me from their mailing list and I still got an ad in the US mail trying to get me to buy another product: Dr. Lewis Feder's DermaTite Neck Cream. They use the same method of operation as Hydraderm. Beware. Jan Loudon, Tennessee
U.S.A.

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REBUTTALS & REPLIES:
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#1 Author of original report

Genisphere

AUTHOR: Jan - (U.S.A.)

POSTED: Thursday, March 15, 2007

Biologic Solutions sells Genisphere and they use "doctors" on their commercials. They use no collegen nor glocolic acid. It just plain doesn't work and they charge you for 2 bottles and then add one more free. They charged me #107.00. False advertising.

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