Complaint Review: Birch Communications - Macon Georgia
- Birch Communications 4885 Riverside Dr Ste 304, Macon, Georgia USA
- Phone:
- Web:
- Category: Internet Service Providers
Birch Communications This company is a internet provider with limited resources to carry out their bussiness, They make up for the lack of a good product by using lies and cloudy information. I did not choose this company but was sold to them by a company they bought out. I had two accounts with the company they bought out for over 5 years without any problems that were not solved. Birch Comm. has been my provider for 5-8 months and there has been nothing but problems that they are not able to address. I kept waiting thinking they just need time. Time is not the solution for this orgization. Though I have not had acceptable service since their accurring my account they still insist I pay for service I have not used or that they can provide, Very poor company do not fall for their scams, Macon Georgia
*UPDATE Employee: Please email me
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First of all, I did not choose Birch Comm. My account was sold to them when they bought out my previous internet provider. Their service is practically nonexistent. I had the pervious provider for 5 years and they were always able to work out most issues to my satisfaction and in a timely manner. I tried giving Birch time for transition. A good transition never took place. I have not had email access since they aquired my account and internet service was periodically provided at best. When you place a call for service the first thing you are told that if it is determinites not to be their fault; then you will be charged 139.00. So right off you know, you are most likely going to be paying them at least 139.00, to get your service up and running. I canceled service with them today after putting up with their poor,poor business practices. And I am very glad to be rid of this ineffective service provider.
This report was posted on Ripoff Report on 01/29/2014 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/birch-communications/macon-georgia/birch-communications-this-company-is-a-internet-provider-with-limited-resources-to-carry-1119257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please email me
AUTHOR: Tim at Birch - ()
SUBMITTED: Wednesday, April 09, 2014
My name is Tim, and I am a Marketing Manager with Birch Communications. I am sorry to hear about the expirence you have had with our acqusition and customer care. Please forward your contact phone number and/or account number to me at tim.phelps@birch.com. I will forward your information to our Director of Customer Care. He or a member of his team may be able to do more for you and possibly resolve some of these issues. Thank you.
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