Bitterroot Lodge Apartments Deposited $490 and had to cancel after 5 days. They refuse to refund any amount. Liberty Lake, Washington

On 5/5/10, I put a deposit on an apartment in the amount of $490.00. Kinsi, the lady working there at the time, said I could start moving things in on 5/14. On 5/9/10, I called their office and informed them that I need to cancel the apartment rental. I asked Kinsi to please refund the deposit. She said that will send the money. A week, then 2 weeks passed and no money was returned. I contacted their office many times, left messages, and also e-mails. Today, 6/1, I received a message from the office (could not understand the name) in which I was informed that my deposit will not be returned. I am outraged. They never explained their policy, in fact, I had to ask Kinsi for a brochure. The only thing she handed me was a one page showing the monthly cost and some amounts for deposits and other fees. I informed them only a few days later that I will no longer need the apartment, but yet they waited until today to let me know. This person also said that Kinsi is no longer working there. I called them a few days after the deposit to let them know I need to cancel. they had plenty of time to talk with me or write, but they chose to ignore my calls.