Complaint Review: Black Rifle Coffee Company LLC
Black Rifle Coffee Company LLC Ripped off, lied to, deceitful! Internet
*Author of original report: Thank you for going above and beyond!
*REBUTTAL Owner of company: Standing By Our Customers!
*Author of original report: Corrections to my initial report
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Black Rifle Coffee Company LLC is a Veteran owned Gourmet Coffee Company. They say they are founded on principals that make our Country great. Well great people do not rip off their customers which is what you did to me. On June 15th I placed an online order with them, order# 465990, for 2 bags of Sniper's Hide coffee and 2 travel french press. I received a package from them approximately 2 weeks later with an enclosed packing slip saying that all 4 items were shipped when in fact all that was in the box was the coffee. I used their contact email and notified them of the problem. They never replied. I wrote to them 3 times, sent them pictures of the box, the contents, the packing slip to show them I never got the 2 Travel French Press.
Still not a word from them. Since I paid with Paypal I opened a dispute. After filing a dispute I did get an email from Ken who said that they tried to issue a refund to paypal but since there was an open dispute PayPal would not let them reimbirse me for the shorted items. [continued below]....
Shame on you Black Rifle Coffee Company! Shame on you for not standing behind the principals you state you believe in. Shame on you for suckering me into closing the dispute with PayPal saying you would issue the refund and then never doing so. I used to belong to your coffee club. Not any more. I cancelled the automatic shipments. I refuse to comtinue to do business with a company (or person) who rips off it's customers. I have kept copies of all of the pictures and emails that were sent to me and the ones that I sent to you to document this incident. I want others to know what I went through only to be ripped off by you.
This report was posted on Ripoff Report on 07/02/2017 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/black-rifle-coffee-company-llc/internet/black-rifle-coffee-company-llc-ripped-off-lied-to-deceitful-internet-1382724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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