Report: #1053409

Complaint Review: Blue mountain Chrysler

  • Submitted: Thu, May 23, 2013
  • Updated: Thu, May 23, 2013
  • Reported By: Rocky — Alban,ON Ontario
  • Blue mountain Chrysler
    9950 Beachwood Rd, Collingwood ON
    Collingwood, Ontario

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 I first saw the truck online 2011 gmc sierra, called in maybe a deal on the phone, salesman agreed to eliminate the amid fees and lisense cost by taking it off the sale price. so then I had some accessories added and that was the first incident where they forgot the window tinting in the quote because he didn't write it down when we talked about it and wanted me to pay extra after. Then the worst came once dealing with the Finance manager ( the most ignorant person I have ever encountered buying a car and i've bought a lot of cars, 19 in about 14yrs, so he did the financing with my wife, ask her if she wanted undercoating, paint protection and fabric for around a $1000, she tells him "its sounds interesting but let me talk to my husband about it first" , so she talks to me about it and I said it was too expensive and we never keep a vehicle long enough to do that, when I get back home that afternoon I call the sales manager back to say not to do it, he wasn't there I left a message never received a call back, get the bill of sales by fax that night and there is $1800 of admin fees and undercoating, insurance we never agreed on, the next day I call again, I get talking to him, tell him not to do the undercoating and what is all the fees, he says too late we already started undercoating, so then we had a huge argument over it cause I never agreed and they did it anyways, finally I gave in to the undercoating only.

It's now 2 weeks since the deal was made, the longest I have ever waited to make a vehicle purchase. they say when would you like to pick it up friday or monday, I said how about saturday cause we work during the week and it's a 3hr hike, she says well we don't do deliveries on the weekend ( what kind of service is that ), So anyways finally they agree on saturday. I get to the dealer for the first time they show me the truck, I take it for a ride, I get back look it over and the first thing I see there is no undercoating ( after all that crap and arguing and telling me it was too late they already started it, and this was over a week ago from the day I picked it up that the finance manager lied to me cause it was all bull ) I then aproach him and told him he didn't believe me, so I showed him and you could tell he felt stupid, he then went to investigate why and comes back to me on the defense and starts blaming me saying it's my fault cause I came on saturday and it was gonna get done on sunday night and I was only suppose to come monday ( they called me and ask me friday or monday, so.. cause I went saturday it's not done but if I went the day before which is friday it would have? Ya that makes sense ).

Then I just lost it on him, told him he was an idiot and to shove the truck up his a@#. The salesman then calm me down and I went on to finish the deal, ( why I didn't just leave I don't know, maybe cause I drove 3hrs and really wanted the truck and also didn't want to lose my deposit ) So I look over the papers and all the fees are still there, the plates they were suppose to pay for they denied it and wanted $120 lisensing, for one in the north we pay half of what it is down south but they want me to pay there rate, so again I get F@#ked. Then on my way home I notice the brakes pulsing when applied, call them up on the monday, they tell me well your gonna have to bring it in, ya right I said i'm not driving 3hr back for your screw up so I will bring it to a gm dealer and we will go from there, at the gm dealer the tell me the brake drums are warpped and have to be replaced but it's under warranty, but it should have been done during the mechanical. I'm thinking i'll just report it to the ministry, I think I game then enough chances. Oh ya and also forgot about the huge dent on the top of the box they neglected to tell me about and covered with a boxliner that runs over the top edges of the box.



This report was posted on Ripoff Report on 05/23/2013 03:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

“Treat others they way we desire to be treated”

AUTHOR: Steve - ()

I cannot believe that you would even quote your own motto after yet another complaint!!!! I too was unfortunate to deal with "your" company, on December 30th of 2013 we came to "your" dealer to purchase a vehicle. After driving around a lot that was still uncleared of snow 2 days after the last snowfall we found a truck that was perfect for us, so we went inside to speak with  salesperson because there was no price. The "business manager" approached us and told us that the truck we were interested in had just come in therefore it was not priced yet. He did proceed to let us know that it would be in the range of $15,000-$16,000, {perfect for our budget} as we were looking to buy either that day or next latest which i had told him. Jeff i believe his name was told us that someone would call us the next day to give us a more accurate price, and we were fine with that. The next day, December 31, 2013, 9:30am we had a call from the "sales manager" ROFLMAO, he had told me he could go as low as $13,800.....i thought that was awesome so told him we would talk about it and I'd call him in half hour and be in to the dealer within 1 1/2-2 hours. Called him with no response so we drove to your place of business and arrived at 11:30 am. As we entered we were greeted with the same "salesperson" attidude as the previous day, but were told that someone was going to get the keys for us to take the truck for a ride, Erin and the "business manager" came back to us and informed us the truck had just been sold as we were in the office?!?!?!?! to 'Your wholesaler Steve" I can go on about your motto  "TREAT OTHERS THE WAY WE DESIRE TO BE TREATED" but as your employees told me "its a business" but in your line of business and your motto I would think that you would be a little more customer friendly......guess not........there will be more to tell when "I" have more time!! Till then I will not reccomend nor will I do any business with "your" company again!


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#2 Author of original report


AUTHOR: Rocky - ()

So it's been a while since my last report, if you notice at the end of my first report I talked about a dent on the top rail of the box that they covered with a box liner and even told me they put one on, but didn't mention the dent. Anyways I notice the paint bubbled below the taillights, brought it to a GM dealer thinking it was a warranty issue, they examined the truck and told me the truck was repainted and that it was done poorly, the Whole panel was crinkled and this was all related to that dent. The quote they gave me was 3000.00 for a new panel, paint and labour. So after reading the response from the owner of Blue Mountain Chrysler making himself sound like this really good person and he wanted to talk and resolve my issues, I gave him his chance to redeem himself by coming good for everything they put me thru and I was even gonna remove my reports from this site if he turned out to to be a man of his word and of course it didn't surprise me at all that he was just like the rest of them that I dealt with, full of excuses and said that it wasn't them that put the boxliner to hide the dent, that it was the rental company who owned it before and then says that they always put new boxliners to hide dents and scratches, ( so saying that he's aware that they do this all the time ). But I was told from his employee that they just put a new liner in when I picked the truck up, ( making it sound like they gave me an extra gift ) meanwhile they were hiding the dent. So that conversation with the owner went nowhere, he pretty much said it wasn't they're problem but he would investigate and call the rental company and whatever. Never heard from him since and it's been a couple of months for sure now. These are the exact words of the owner. [ I am publically responding to this post in order to convey to you, as well as our customer base that we are in no way attempting to sweep anyone's comments under the rug, but rather address these issues head on in order to make ourselves better moving forward. I would be more than happy to engage in a friendly conversation about your experience with our dealership and try and reconcile this relationship.] Looks as though I am being 'swept under the rug'.


I cannot say this enough, "These people are crooks, do not buy anything from Blue Mountain Chrysler"!!!



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#3 Author of original report

Once again Ripped off by Blue Mountain Chrysler

AUTHOR: Rocky - ()

 UPDATE! on my truck purchased at Blue Mountain Chrysler, just when I thought it was over with this place they screwed me again. Went to renew my plate sticker today, only to find out that those idiots registered my truck in southern Ontario so the cost for my sticker is $82.00 instead of $41.00 and on top of that they registered it as a commercial vehicle which is another $12.00 and there's nothing I could do about it, I could only chang it for next year to be normal. You know I have never wrote a review on any place before but this place made me so angry. If it was only one thing that happened then I wouldn't be writing this cause things happen and that's fine, but this place is a joke and it's one thing after another.

Everyone do yourselfs a favor and stay clear of this dealership.

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#4 REBUTTAL Owner of company

My response to your unfortunate experience


I want to begin by acknowledging that you feel you had a poor experience at Blue Mountain Chrysler. Our company motto is to “Treat others they way we desire to be treated”, and in this instance it seems as though this did not happen. Everyday all of our staff members strive to be exemplary performers in the auto industry in order to make our customers feel welcomed and blessed. I am publically responding to this post in order to convey to you, as well as our customer base that we are in no way attempting to sweep anyone's comments under the rug, but rather address these issues head on in order to make ourselves better moving forward. I would be more than happy to engage in a friendly conversation about your experience with our dealership and try and reconcile this relationship. We are not perfect, but we try our best to be compliant and moral leaders in our industry as well as bless our customers every chance that we get. I look forward to speaking with you in the near future.

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