BOOST MOBILE Not getting credit for a duplicate monthly fee Nationwide

On Oct. 29 I made my monthly boost mobile cell phone payment, I am on a pay as you go, no contract cell phone plan. I paid my 53.13 and my phone was not working, called to ask why, and they said the payment is pending. I checked my bank account, and funds were taken out. After another 3 calls asking why my phone was still not working 3 hours after the payment, the person said they would work on it. Finally my phone worked, but checked my bank account and another fee of 47.86 was taken out of my bank. So, a total of 100.99 was paid for my monthly plan of 55. (note I am on a shrinking plan, my monthly fee goes down a bit for each month I pay on time) anyway, I called to report this to the advance payment center supervisor and was told that the 53.13 was placed on a "hold" at my bank and they had no intention of collecting that fee. I went to my bank, and spoke with my personal banker  and she assured me that YES, BOTH FEES were deducted, and no hold was placed on either fee. I called SEVERAL times to report this yet again, and continue to be told the same thing. The rep asked me to send in proof of the payment,  which my personal banker and myself faxed over from the bank. It turned out to be either fake, or bad, because the fax didn't go through. I called for the 13th time to boost mobile and was given a completely different fax number. So, we faxed that in. I was told I would be contacted within 24 hours, which I WAS NOT. In fact, I called this morning, talked with a supervisor in the payment center, and she continues to maintain that there is no intention of them to collect the 53.13, she sounded as though she had LOTS of practice with this, as she sounded as though she was reading from a script. After I told her I am at the point of contacting Wisc. Trade and Consumer Protection, because I keep getting this run around, she hung up on me. Needless to say, this second charge that was taken out has caused me to go NEGATIVE in my bank account, and an avalanche of fees have been assessed. I am now paying 205.99 between the bank and boost mobile for my monthly 55 pay as you go fee.