Boost Mobile Admitted by their own employees... "We suck at customer service" Nationwide

Any time I've dealt with Boost, I've received bad customer service (that's putting in nicely)... But this takes the cake!  I dropped my phone and cracked the screen.  Paid the $110 deductible for Assurant (Boost's phone insurance) to replace my phone.  

Get the "new" (I'm sure poorly refurbished) phone, but from the moment I activated it, it had a major problem that interferes with and often prevents me from using the phone just about every time I use it.  Called the ins co about the issue, was told to call Samsung since it is still under warranty.  

SS is more than willing to fix it, but the only way they can is for me to send it in.  Samsung doesn't (and shouldn't) offer to give a loaner phone while it's being fixed... AND neither does Boost.  How is this my problem?!? The supervisor I spoke with told me that it was my fault and my problem for dropping my phone in the first place.  Duh!  But that's why you sell insurance to "valued" customers like me (idiot).  

However, it is NOT my fault that they sent me a faulty phone for my $100.  And now the responsibility falls to me to find some way of getting a phone for two weeks while Samsung fixes my phone!  The supervisor's response to my complaint was that "We are a prepaid service, so we don't have loaner phones"... Interpretation: "We suck at taking care of our customers, but we were able to fool you into thinking you were not giving anything up by switching to Boost.  Muahahaha!"  

The saying is true here... if it seems too good to be true, IT IS.