Brake Masters consumer rip-off fraud Kingman Arizona

Went in for a deluxe oil change & filter.. Took 4 hours for them to even get around to getting my car on the rack. After getting my car on the rack, I noticed it sat on the rack for 20 minutes.

While sitting in the waiting room, I noticed a young man approached the car & pulled the oil plug & while the oil was draining another employee pulled the tires to check the brakes & put the tires back on. I know something about mechanics & the lube job that went along with the oil change was never performed.

I confronted the garage attendant in front of the manager & asked him if the lube job had been performed. He replied yes. While the car was being driven out to the parking lot as if completed, I noticed oil leaking from under car. The attendant then asked me to reopen the hood as he had forgotten to tighten the oil filter.

I then asked if he had also forgotten the lube job & he answered no. Took the car back to rack where I made a visual inspection myself. None of the grease fittings had been touched. A confrontation then arose between myself & lead mechanic regarding the lack of service, & he told me to leave the bay or he wouldn't finish the job I had already paid for.

Charles & Norma
kingman, Arizona
U.S.A.