Complaint Review: BRAKEmax Car Care Centers - Tucson Arizona
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- BRAKEmax Car Care Centers 1698 W Valencia Rd. Tucson, Arizona United States of America
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- Category: Auto Repair Service
BRAKEmax Car Care Centers Left oil fill cap off after oil change Tucson, Arizona
*Author of original report: update
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They left the oil fill cap off after an oil change, allowing the oil to spill out during normal usage.
While I normally check the oil fairly regularly this happened at a time where I had a lot of things going on and I forgot about it for about a month, well by this time I was down to 1 quart of oil!
I added oil and drove it for a few days, checking the oil every day and noticing that I was not loosing any oil at all however there was some greyish powder in my oil this eventually turned into copper glitter.
I took my vehicle back to them and told them about my grey powder and copper "glitter" and asked them to check the oil for anything that may be a sign of serious damage, from running an engine with 1 quart of oil.
They changed the oil and as he ran the oil through his fingers the manager assured me there was nothing in the oil that I should be concerned about, so I drove home.
A few days later my engine starts making a horrible knocking sound, a short search on YouTube provides me with some very shocking information...My piston rod is knocking.
I call the service center and the manager says just drive it on down we will figure it out. I'm not driving my vehicle 10 feet let alone 20 miles to the service center with the knocking sound.
And that's where we are at now.
This report was posted on Ripoff Report on 05/31/2010 01:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brakemax-car-care-centers/tucson-arizona-85746/brakemax-car-care-centers-left-oil-fill-cap-off-after-oil-change-tucson-arizona-608774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
update
AUTHOR: Marc - (United States of America)
SUBMITTED: Wednesday, August 10, 2011
filed complaint through BBB, company claimed there should have been baffles on the engine to prevent oil spillage through the oil fill cap and numerous engine leaks. Case close through BBB.
about a year after the incident my mechanic explained how to tell if baffles are installed on the vehicle and there were none on the vehicle in question but even then after 2 years these "numerous leaks" which only caused about a half a quart oil loss every 3 months all of the sudden caused 4 quarts to leak out.
I hope my story helps people avoid the same problems I am now having with this vehicle!
Thanks!
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