Complaint Review: Brands On Sale - Internet
- Brands On Sale www.brandsonsale.com Internet U.S.A.
- Phone: 800-4008697
- Web:
- Category: Corrupt Companies
Brands On Sale ripoff horrific customer service Ceritos Internet
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I attempted to buy halloween costume from brandsonsale.com. However, the costume is on back order, which the company never told me. 3 wk later I finally got a response to my email. I had attempted to get a hold of them for 2 wks via the phone and left a message as well on their answering machine, since I had trouble with my email.
When I recieved a response from Matthew McDonald via e-mail, all he wrote was that the item was back ordered. I emailed him again to find out how to cancel the order with the response to contact costumer service, which he was suppose to be. He did not leave a phone number for me to contact or another e-mail address.
I then had to spend 10min on their web site to find a phone number for costumer service. Apparently, when you have to cancel an order you cannot do so via e-mail. They also charge you $5.90 to do so.
I attemted to call that number 15 times without getting a hold of a representative. Again, the answering machine suggested to leave a phonenumber and ordering number.
I finally decided to call from my cell phone and pressed one as if I was going to order a new item and got a hold of a person. I then was on hold for a least 5min before he decided to cancel the order. At this point I was furious.
They said that they will not charge me $5.90 and they better not.
Camilla
collegeville, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 09/26/2005 02:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brands-on-sale/internet/brands-on-sale-ripoff-horrific-customer-service-ceritos-internet-158399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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