Report: #1428384

Complaint Review: Ripoff Report | Branson’s Nantucket TRUSTED Business | Ripoff Report Verified Safe™ …businesses consumers can trust. Branson's Nantucket is located in Branson, Missouri overlooking beautiful Table Rock Lake nestled in Heart of the Ozark Mountains. Vacation Ownership at Branson’s Nantucket offers vacationers an opportunity to save on the increasing costs of vacation accommodations while enjoying all the comforts of home in a resort setting.

  • Submitted: Fri, February 09, 2018
  • Updated: Wed, February 28, 2018
  • Reported By: Gwendolyn — Little Rock Arkansas United States
  • Branson’s Nantucket TRUSTED Business | Ripoff Report Verified Safe™ …businesses consumers can trust. Branson's Nantucket is located in Branson, Missouri overlooking beautiful Table Rock Lake nestled in Heart of the Ozark Mountains. Vacation Ownership at Branson’s Nantucket offers vacationers an opportunity to save on the increasing costs of vacation accommodations while enjoying all the comforts of home in a resort setting.
    2837 State Hwy 265
    Branson, Missouri
    United States

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Branson’s Nantucket for its full commitment to quality customer service.

Ripoff Report's discussions with Branson's Nantucket have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Branson's Nantucket listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Branson's Nantucket's President, Frank Blacketer, has informed us that his personal philosophy is that his owners needs and concerns always come first. [continued below]....
..... Mr. Blacketer prides himself in the fact that Branson's Nantucket is one of the few if not the only Resort where you can come in and sit down with the President and voice their needs or concerns. This is just another way we ensure that your ownership and your stay at Branson's Nantucket is unlike any other.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, Branson's Nantucket truly communicate all aspects of the service in a timely and effective manner. We are pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises.

Branson's Nantucket is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Frank Blacketer during an onsite inspection held by a third-party verification company with no biases towards Branson’s Nantucket.

Branson's Nantucket is a private residence club located in Branson, Missouri. It is the newest timeshare in Branson overlooking Table Rock Lake. Frank Blacketer stated the following about his company, "our units are Cape Cod style, so they are very different from anything else that is around. Our units they have crows nests that you can take an elevator up to and sit out and overlook the lake. Our owner has set this up with the thoughts of operating a little bit differently. And what we do we try to emphasize on the care of our owners we try to offer customer service which is something that is hard to find in this industry. And really want our owners to have a positive outlook on owning a timeshare"

Leads for Branson's Nantucket are obtained primarily through off property consultants. These consultants will assist individuals with any questions they have about Branson's attractions, "we will find out what needs they have while they are in town and try to take care of those needs as far as shows or whatever if they would be willing to give us 90 minutes of their time while they are in town to see our resort. We also phone rooms that call folks and sell discounted packages for around $119 that gives them lodging and shows and food vouchers while they are in town. And by coming in at that very very low price they agree to a 90-minute presentation while they are here." Through this seminar, the individual can choose to purchase additional services from Branson's Nantucket. Potential clients can additionally reach out via phone and their websites.

CUSTOMER CARE & COMPLAINT RESOLUTION – BRANSON’S NANTUCKET

Mr. Blacketer was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Blacketer expressed that clients will sometimes experience buyer's remorse, "we find sometimes folks didn’t understand whether it was explained properly or not, and our people have five days to get out of it no questions asked. There are people who call who are well beyond those five days and we take each one on a case by case situation we refund a lot of people who are past the five days because they didn’t understand, or it was not explained properly so but those are the things we deal with the most. The most common one we deal with is buyer’s remorse."

When asked to comment on complaints posted on Ripoff Report's website Mr. Blacketer expressed that the reports on Ripoff Report were written by past employees. Some reports were created by accident while others referenced an employee who has since been fired from his position at Branson's Nantucket. Branson's Nantucket takes the point of view of their employees with the utmost importance and works to resolve all presented issues.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Blacketer stated, "we have added to our customer service. We probably have one of the largest customer service staff of any type of company we have so our customers can talk to someone and not leave messages. We changed our reservation system in October to where reservations are made right here through the resort no longer through RCI so our customers can be assured an easier process. We record all our closings now to where we can go back and see if there was anything that wasn’t explained properly to the customer. So, we are constantly doing things to improve our customer service."

Branson's Nantucket is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "Well we see it as it as a positive thing...I am happy I now have a way to tell my side of the story and get something positive out there among the stuff that is out there right now."





BRANSON’S NANTUCKET – STATEMENT FROM THE PRESIDENT – FRANK BLACKETER

" Branson's Nantucket's President, Frank Blacketer, has informed us that his personal philosophy is that his owners needs and concerns always come first. Mr. Blacketer prides himself in the fact that Branson's Nantucket is one of the few if not the only Resort where you can come in and sit down with the President and voice their needs or concerns. This is just another way we ensure that your ownership and your stay at Branson's Nantucket is unlike any other.

Branson's Nantucket's 's team have expressed that they are confident in doing their job and assisting owners in all aspects of their ownership. Branson's Nantucket takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Branson's Nantucket always provides a positive and fun work environment to be in. We have the opportunity to give suggestions and improvements are always encouraged. We strive for the same goal at Branson's Nantucket and that is total commitment to our owners. "

Ripoff Report was pleased to learn that Branson's Nantucket's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BRANSON’S NANTUCKET

Branson's Nantucket recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Branson's Nantucket has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Frank Blacketer, Ripoff Report is convinced that Branson's Nantucket is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Branson’s Nantucket meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Branson's Nantucket and general manager, Frank Blacketter Branson Missouri

Branson's Nantucket and general manager, Frank Blacketter, supplied credit card applications to unsuspected vacationers in order to get same day payments for vacation rental (timeshare) units.  He and his company sold me a vacation unit that was never available for me to use.  Whenever I tried to make reservations, there was always a shortage of units available for use or I was offered a place 18 miles from Branson.  I was also invited back a 2nd time for a so called 'owner's update' and was told that I could voice my complaints during this time, but they actually tried to upsell me into buying a larger unit. After paying on this unit for about a year, I asked for my money back.   When I called to complain, I was always promised a callback, but never received one until I got the BBB involved.  Mr. Blacketter called me and tried to make things right, but I told him that I no longer trusted them and wanted out of the contract.   He sent me papers to release me of the contract, but would not credit me back the $9,000.00 that was put on the credit card as full payment.  After reading the release papers, I saw where he added a paragraph stating that no payments would be made by either party in releasing me of my contract.  I did not sign the contract because I knew he was trying to keep my money.   Again, I never got to use my unit for vacationing so why would I allow him to keep my hard earned money?  Mr. Blacketter is a liar and a thief.

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