Complaint Review: Bretz RV and Marine - Nampa Idaho
Bretz RV and Marine Tried forcing us into buying a boat with scare tactic from lawyer and signing a purchase agreement Nampa Idaho
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We are hoping to save one consumer by posting our recent horrific experience with Bretz RV & Marine. My husband and I found a tri- toon boat we were interested in at Bretz RV and Marine in Nampa Idaho. Our first of many bad experiences is neither of their sales reps called us back after a week, us visiting their show room floor and leaving a voice mail. My husband and I thought, if this is how they treat their cliental with a possible $80,000 sale on the line I wonder how they are with service and warranty work.
After receiving no communication from Bretz, I reached out to the owner/ manufacturoring company of the Barletta boat on Facebook hoping to deal with them directly. Within no time I had a phone call from the owner himself. He apologized for Bretz poor behavior in not contacting us back and said, he would contact the owner Dave Bretz. That night we hear from Dave, all was smoothed over and we were ready to move forward with looking into possible financing and taking the boat for a test drive. We were told by Bretz sales rep in order for us to take the tri-toon boat for a test drive we needed to sign their "Purchase Agreement” and put a $1,000 down. BEWARE!! We didn’t realize by signing the requested purchase agreement we were being tricked into buying the boat. Ask yourself these two questions, why would anyone buy a boat or anything for this matter that we never test drove and why would we buy a boat where we didn’t know the terms/ rates of our loan on??
After a week of back and forth in trying to get our credit unfrozen to see what possible financing we could get, my husband and I were both getting a bad feeling about the whole experience, we told Bretz financial employee we were not interested in the boat and wanted our $1,000 back. At first he said, no problem, the funds will probably take 3-5 business days to hit your bank. Both my husband and I thought that was the end, until we receive a call from Dave Bretz (owner) in a very pissy voice saying, we did not have the option to back out, by signing the purchase agreement we had bought the boat and he was sending us over to his legal department. Shortly after his phone call we received a letter from Bretz RV in house counselor basically saying, we were to make arrangements to come in and purchase the boat. We hired an attorney who sent a letter back basically saying, Bretz was misleading, false and deceptive to us the consumer. Bretz also failed to provide us with the second page of the purchase agreement that provided all our rights and Bretz ran my husbands credit without him signing the bank credit application. Bretz thought by sending us a letter from their in- house counselor it would scare us into purchasing the boat. What they didn’t realize is we had saved text between their sales rep and us that helped our case. There was no way we were going to be forced into buying something we did not agree to terms on.
After several weeks we did end up getting our $1,000 back, but not our attorneys fees, sleepless nights or our faith to do business with Bretz EVER AGAIN!! Please... take our experience into consideration when dealing with Bretz RV & Marine. Do your own research and see what others are saying as well. Is this really how a so-called "family business” is suppose to take care of their clients? By essentially getting them to sign a purchase agreement before a test drive and then scaring them with a letter from their legal department into buying something you didn’t agree to purchase
This report was posted on Ripoff Report on 08/30/2018 09:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bretz-rv-and-marine/nampa-idaho/bretz-rv-and-marine-tried-forcing-us-into-buying-a-boat-with-scare-tactic-from-lawyer-an-1458913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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