Complaint Review: bricktrainshop.com - Hemet California
- bricktrainshop.com 840 Santa Clara Circle Hemet, California United States of America
- Phone: 951-306-9700
- Web: http://www.bricktrainshop.com
- Category: Toy Stores
bricktrainshop.com deceptive descriptions of item - do not list that the item is just a "manual" and not the set. Pictures are not of the actual item sold, but of the set they come from. Hemet, California
*Consumer Suggestion: Also a victim of deceptive selling practices
*REBUTTAL Owner of company: I see you like to argue and are misinformed
*Author of original report: Even More Lies - Retail Price at Lego.com is $19.99 for the SET & More "reviews" of BrickTrainShop.com
*REBUTTAL Owner of company: Your Math is Really Off
*Author of original report: I was off a $1 of the cost
*REBUTTAL Owner of company: Part of Rebuttal Missing
*REBUTTAL Owner of company: Mistakes Happen
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This report was posted on Ripoff Report on 03/25/2010 11:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bricktrainshopcom/hemet-california-92543/bricktrainshopcom-deceptive-descriptions-of-item-do-not-list-that-the-item-is-just-a-585425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Consumer Suggestion
Also a victim of deceptive selling practices
AUTHOR: JustAMom - (United States of America)
SUBMITTED: Sunday, June 06, 2010
I also filed a report here: http://www.ripoffreport.com/toy-stores/bricktrainshop-com/bricktrainshop-com-fraud-mis-3fca7.htm for the same problem. Let's face it, a lousy partial refund is not going to make me feel any better - he wants $5.00 plus he won't pay for the shipping, so obviously, it's not worth the trouble to return the item. Anyway, it's not the money, it's the honor. This kind of fraud needs to be stopped. Another victim just contacted me this morning with a great idea. We think everyone that has ever had the same complaint needs to take the next step and file a complaint with the Better Business Bureau, like I did, and with the proper government agencies to put a stop to deceptive selling practices.
#6 REBUTTAL Owner of company
I see you like to argue and are misinformed
AUTHOR: BrickTrainShop.Com - (USA)
SUBMITTED: Saturday, April 03, 2010
The entire Indiana Jones series was retired. You can not buy the set from Lego.com as you state. It is no longer available. What the set used to sell for and any sales that used to be were then, this is now. When a set is retired its value and price increase dramatically based on the popularity of the set and the prediction of how many people will be hunting for this set later on.
As with all orders you purchase on line from a vendor, the shipping is never counted. this is like counting sales tax. You are trying to make something out of nothing. If you are fair and impartial person you would address our previous questions and statements regarding the fact that the item was listed in the Instructions Category of the Store (not lego sets) that it also said Instruction Manuals in line 2 of the description.
Where are the reviews of the customers who purchased Instruction Manuals and left a 5 star review because they received exactly what they wanted?
I see no mention of that in your ranting. We sell thousands of Instruction Manuals to set that are retired for people who have lost theirs or are looking to build the set out of parts they have. It is not our fault that a handful of customers, and I mean handful, less then 20 out of 80,000 failed to read the listing. Customers like this are the reason businesses have to list BED NOT INCLUDED when they are selling sheets for $20.00
#5 Author of original report
Even More Lies - Retail Price at Lego.com is $19.99 for the SET & More "reviews" of BrickTrainShop.com
AUTHOR: amyc - (United States of America)
SUBMITTED: Sunday, March 28, 2010
Lego's online shop lists the set as $19.99. My math is not off. Attached is an actual screen shot of http://shop.lego.com taken on 3-28-2010. Toys-R-US sells for $24.99.
#4 REBUTTAL Owner of company
Your Math is Really Off
AUTHOR: BrickTrainShop.Com - (USA)
SUBMITTED: Saturday, March 27, 2010
The cost of the Instruction Manual was $3.60 the actual set sells for over $100.00 you are claiming $8.00 for the book. Then claim you are off a Dollar. You are off by $4.40
#3 Author of original report
I was off a $1 of the cost
AUTHOR: amyc - (United States of America)
SUBMITTED: Saturday, March 27, 2010
[ Lego Indiana Jones Kingdom of the Crystal Skull Set 7196 Chauchilla Cemetery Battle x 1 ] | $3.90 USD | 1 | $3.90 USD |
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#2 REBUTTAL Owner of company
Part of Rebuttal Missing
AUTHOR: BrickTrainShop.Com - (USA)
SUBMITTED: Friday, March 26, 2010
Couldnt help but notice that the bottom portion of the rebuttal which shows the listing description as it is on the site was shall we say accidentally cut off.
I'd also like to ad that I looked up this particular order and the cost is 3.60 not 8.00 as stated by the customer.
#1 REBUTTAL Owner of company
Mistakes Happen
AUTHOR: BrickTrainShop.Com - (United States of America)
SUBMITTED: Thursday, March 25, 2010
We have been in business for over 14 years and sell every aspect of Lego. Anybody who collects Lego knows that all aspects of a set are valuable. We sell the sets, the individual bricks to the set, the original box, the instruction manuals, all of it. Even the free catalogs sent out by Lego are worth money after so many years have passed.
Your purchase was made in our LEGO INSTRUCTIONS Category of our store not the LEGO SETS Category, this was also stated at the top of the page that you have omitted from your listing here. Your original listing had this at the top when you made your purchase.
INSTRUCTIONS -> Indiana Jones
We strive to fulfill every order with accuracy. We have processed over 100,000 orders in 2009 and sold over 8000 Instruction Manuals. We can not determine who wanted the Manual to a retired set that is worth over 90.00 and who has made a mistake.
This is why we offer a refund on all returned merchandise and 80% of the time we waive the restocking fee. Our 10% restocking fee is for the handling and processing of this order return. It amounts to an average of .60 cents which we feel is fair.
You did not contact us nor did you return the product to us. Instead you spent your time filing a complaint. How can we help fix a problem if you will not let us fix the problem? The facts of the case are that you did not read the listing, rather you read the title only. Why are the Manuals labeled by the set number? Because Lego labeled them that way, not us. If you want the set it is described as #7196 Set, the instructions are #7196 Instructions the box is #7196 Box this is all issued by Lego.
We can not anticipate every customers unique needs. We are a Lego Collectibles Site for all sets and parts RETIRED from Lego. We also sell Thomas the Tank sheets but I refuse to put a disclaimer on them stating that the bed is not included that the sheets are on.
Your description of the set has also been creatively edited to omit the following that was at the top of the listing...
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