Complaint Review: Brides Gallery - Lee's Summit Missouri
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- Author Confirmed
- Brides Gallery 202 NE Keystone Drive Lee's Summit, Missouri U.S.A.
- Phone:
- Web:
- Category: Wedding Services
Brides Gallery Will not refund money on wrong wedding dress sent Lee's Summit Missouri
*REBUTTAL Owner of company: Brides Gallery response to this report!
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NEVER BUY A DRESS FROM BRIDES GALLERY. This company is an authorized retailer of DaVinci wedding dresses yet they purchased the dress from another DaVinci retailer because they could get the dress for less. This retailer sent the dress to Brides Gallery stating it was an authentic DaVinci, which is then sent to my daughter. When received my daughters knows at first glance the dress is not authentic. We take pictures and send to Brides Gallery. From the pictures Brides Gallery agrees the dress was not authentic, and says they were misled by this retailer. What is disturbing is Brides Gallery could tell by the pictures it was not authentic, as they had not gotten the dress back yet. Why then when they received the dress and inspected the dress they could not tell it was a FAKE??? The dress did not have the DaVinci labels or even a size. We feel as an authorized dealer Brides Gallery knew it was not authentic but chose to send it anyway. Brides Gallery offers a 100% guarantee stating they will immediately refund your money if the right dress is not received. Well they are not doing that. They want us to wait three more weeks while they order an authentic dress. This is bad business and I just want all you brides-to-be not to get stuck like this. NEVER buy from Brides Gallery on-line.
Stressed out
Brea, California
U.S.A.
This report was posted on Ripoff Report on 06/12/2009 08:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brides-gallery/lees-summit-missouri-64086/brides-gallery-will-not-refund-money-on-wrong-wedding-dress-sent-lees-summit-missouri-461272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Brides Gallery response to this report!
AUTHOR: Brides Gallery - (U.S.A.)
SUBMITTED: Sunday, June 28, 2009
Attention Brides!
Please read the e-mails I "Brides Gallery" received from this bride and her mother as an attempt to blackmail our company and extort money from us in exchange for a positive remark on Rip Off report. This is completely against Rip Off reports rules and guidelines to demand money in exchange for a positive report as it is NOT supposed to be used as a treat to extort money!
Brides Gallery has 100% postive feedback on ebay with over 2,000 happy brides! You can view our feedback for yourself at
http://k2b-bulk.ebay.com/ws/eBayISAPI.dll?MyEbaySellingActiveListings&ssPageName=STRK:ME:LNLK
Also 100% feedback on our website at www.bridesgalleryllc.com
This bride is 100% happy with her gown!
View her e-mail to me for yourself!
Wanda
Brides Gallery
FIRST E-MAIL FROM THE BRIDE:
Wanda,
Once I see that my account has be credited for $100 I will make sure that the Rip Off report is removed.
Vanessa
SECOND E-MAIL FROM BRIDES MOTHER:
Wanda
We have the ability to post additional information to the rip-off report along
with posting pictures. The intention was to post the following upon receipt of
the $100.00 credit and post a picture of the gown.
Follow Up: Brides Gallery went out of their way to make this situation
right. Not only was the correct dress sent, the company also gave a credit to
compensate for the original misunderstanding. I WOULD recommend Brides
Gallery to anyone. Attached is a copy of the dress and the dress is exactly
as advertised. Brides Gallery was mislead and I over reacted when making
this posting.
Brea-California
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