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Report: #455724

Complaint Review: Bright Effects / FEC - Pico Rivera California

  • Submitted:
  • Updated:
  • Reported By: Dallas Texas
  • Bright Effects / FEC 4901 Gregg Road Pico Rivera, California U.S.A.

Bright Effects,Bright Effects / FEC Bright Effects 40 Watt Manufactured By FEC Sold By LOWES NOT WORTH THE MONEY 2 Out Of 12 Fresh From Package Bulbs Were Defective 16% Failure Rate Not Acceptable Pico Rivera California

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BACKGROUND
We fix things for a living. Client requested us to replace the dead CFCs in their exterior fixtures. We are replacing the Bright Effects/FEC 40w CFC in a candelabra base SKU 84878, 2ct., distributed by Lowe's Home Centers. The replaced units were installed 2 years ago when we installed the new exterior fixtures. We purchased 6 packages of the previously mentioned CFC's. Of the 6 packages 2 bulbs were defective. They would not function fresh from the package.

PROBLEM
Is it possible, the manufacturer, FEC, is shipping bulbs with a 16% defective rate and, the distributor, Lowe's Companies, Inc. is accepting of this? If so, their employees and investors are doomed to the same fate as other Ripoff companies. The consumer ultimately wins in a free capitalist society.

As I mentioned. we do this for a living. Vendors that perform with poor results are replaced immediately. Apparently, Lowe's has a low threshold for allowing vendors to push junk goods. Lowe's Management might want to take heed to what happens to distributors of faulty material.

SOLUTION
As a LOW shareholder, I'm including a link to an article for the following Lowe's directors to digest: Larry D. Stone, Nick Canter, Dennis Knowles, Mike Menser.
"Lowe's Vision - We will provide customer-valued solutions with the best prices, products and services to make Lowe's the first choice for home improvement."

Retail Customer Service Failure Recovery Strategies That Repair Relationships (Barbara Farfan)

http://retailindustry.about.com/od/retailbestpractices/a/retailcustomerservicefailurerecoverycornerbakery.htm

Hefe
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 05/27/2009 09:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bright-effects-fec/pico-rivera-california-90660/bright-effectsbright-effects-fec-bright-effects-40-watt-manufactured-by-fec-sold-by-low-455724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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