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Report: #433774

Complaint Review: Brothers International Corp - Memphis Tennessee

  • Submitted:
  • Updated:
  • Reported By: sayville New York
  • Brothers International Corp 7905 N Brother Blvd., Memphis, Tennessee U.S.A.

Brothers International Corp fax machine died so did customer service Memphis Tennessee

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fax would not take, paper would not be accepted for scanning, phone# would be dialed. the msg would read paper jam clear paper feed then press stop. after pressing stop, machine would whirl, whine for 2 minutes, then show paper jam...etc.

i called an after 45minutes of disecting the machine to confirm to the Brothers representative that there was no paper anywhere in the feed area causing this 'jam', I was given an activity report# so when I called them back with the credit card info for $1.00 so they could send the replacement unit(under warranty, 1/20/09 1st used call made 3/10/09). when I called back they wanted to go through the whole procedure again. I told them they had all the info on the activity report & I was just calling in with the credit card info. after 50 minutes & 4 personnel they finaslly took the info. this was a waste of productivity time,mine & theirs(job security for them?). i think they wanted you to give up getting the replacement unit.

it took 2 days to recieve replacement unit(3/12/09) I repackaged the broken unit to send back fedx grd as their paper work stated. I called fedx p/u which was scheduled for 3/13/09 today.i hope this is withon their 3 business days turnaruond, otherwisethey would charge the acct for full value of fax machine. we will see if we're chgd $1.00 or full value.

from this experience I would not buy another Brother product, quality & service are very poor.
hope this helps you all!

Jack
sayville, New York
U.S.A.

This report was posted on Ripoff Report on 03/13/2009 07:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brothers-international-corp/memphis-tennessee-38133/brothers-international-corp-fax-machine-died-so-did-customer-service-memphis-tennessee-433774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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