Complaint Review: BROWNIE'S INDEPENDENT TRANSMISSION - Internet Internet
BROWNIE'S INDEPENDENT TRANSMISSION DECEITFUL, CONNIVING, AND WILL TELL YOU WHAT THEY THINK SOUNDS GOOD!! Internet
This is a very detailed discription of what my experience was with Brownie's, including names of employees, as well as dates and times. As confusing as it may be to read, you can only imagine the stress and frustration I had with this horrible experience while trying to maintain work and children. I hope my experience can seriously help someone make a better choice when considering this company. Naturally I heard numerous horror stories about this company AFTER my experience. One of those from a previous employee. Some of the things I have heard that go on within this company are very sad to me and I do not understand how business can be conducted this long in such a manner.
July 15, 2011 (Friday)- Received a call that my car a 2000 Cadillac Seville is complete and ready for pick up!
In between these weeks I tried to sell the my other vehicle to pay for the repairs on this one, and still had to get a loan.
August 3, 2011 (wed)- Sold my other vehicle. Went to get a loan to pay off the balance of the Cadillac. I now have the Cadillac back! Talked with Tom!
August 4, 2011 (thurs.)- The check engine light came on. I stopped at Brownies, talked to Tom.
Tom checked for the code, said it was a transmission mount, and that he would need
the car. I told him that I had no way to get home that day, but he could get it from my
work the next morning.
August 5, 2011 (fri.)- I called Tom at 8am, they were there to pick up my car at 9am. They fixed
the transmission mount and brought the car back to me at 2pm.
August 7, 2011 (sun.)- The check engine light came on at around 1:45pm. I stopped at Autozone
to see what the code said. The employee at auotzone said the code was PO-741
and that it had to do with the transmission.
August 8, 2011 (mon.)- I called Tom at 8am. They came to get the car at 8:30am. I called Tom at
11am (ish) to see how things were going and if they knew anything. I was told that they
hooked it up to the machine, the transmission seemed to be shifting fine, and that he
(Tom) thought it was something electrical and that it had nothing to do with the
transmission, he also said that it wasn't giving them a code for anything so it was
something to do with the car, not the transmission. He said to let them run some more tests on it, to see if they could figure anything out, and track the problem down. He also mentioned
that the car would be fine to drive with the engine light on. I told him that with me having children,
or even by myself, that is not something I would feel comfortable doing at all. I asked if they had
a loaner vehicle, or provided a rental during repairs, he said that with them not knowing the
problem of the vehicle they couldn't do that, since they wearn't sure if it was a fault of theres
or a fault of the vehicle itself. I expessed to him that I had no other form of transportation,
since I sold my other vehicle to pay this one off, and that I had no way to get home from work,
and that I needed to hear something back from him by at least 2:15pm. I did not hear back from
him at all. I was stranded at work, upset and crying, so I called the shop back at 2:35pm. I spoke
again with Tom, who still had no answers about the car. Stressed out and very frustrated, I told him to put my car back together and bring it to me. They were at my work right after 3pm with my car. I went to get my children, then went to the Brownies on Main st. to see if they would see
what the code read on my vehicle. The gentleman there, I believe his name was Mike, went
out to my car, hooked it up, and read the same code that it had when I went to Autozone. I then explained to him my situation, he took my name and number, and called
Jeff Carter (the supervisor over the area stores). He gave Jeff my name and number and
said that Jeff would call me in the morning.
August 9,2011 (tues.)- At about 11am, I still had not received a call from Jeff, so I called the Mike at the Main st. store. Mike said that Jeff was on his way and would be in contact with me soon.
Jeff called shortly after. Jeff told me to take my car back to the N.Dixie shop and speak with
Terrance. He said that they would not provide transportation, because they were not sure
of the problem, or that it was a fault of theres. He told me to figure out my trasportation situation,
take my car back up to Terrance, on N. Dixie, and to allow him to run tests on it to resolve the
problem. He said that he would need my car for at least 6 hours to perform the tests.
I called and spoke with Terrance at the N.Dixe shop, I told him that I'd made arrangements
for my car to be at the shop at 8am the next day. He said they would make my vehicle a
priority and get to it first thing in the morning.
August 10, 2011 (wed.)- My vehicle was dropped off at 8am. I did not call the shop until 3pm
I was told by Terrance that they were still running tests and that they would get back with me
as soon as they knew anything. I did not hear anything the rest of this day!
August 11, 2011 (thurs.)- I gave the shop time to call and inform me of what was going on. When I did not hear anything I called them at noon and again at 3pm only to be told both times that they were still running tests.I Spoke with Terrance. After once again not knowing anything
about my vehicle, and still being without a vehicle, I tried to contact Jeff Carter.
I called the Kettering store when a gentleman named Ben answered the phone, informed
that Jeff was on vacation and that he was the third in seniorty and that he could assist me.
I filled him in on the situation, he said he would call the N.Dixie store, and get right back with
me. I did not hear anything the rest of this day!
August 12, 2011 (fri)- I called the Kettering location to speak with Ben at 11:45am , since he did not get back with me the day before. He said he would call Dixie and see what's going on with it. He called me right back and said they are putting it back together now, and that it should only be another hour. I said.. putting it back together?? I didn't know that they had to take it apart! I asked him what did they say was wrong with it? He said they did not say. I called the Dixie store at 2:30pm and spoke with Terrance. Terrance said they were test driving it now, that he would call when they returned. I asked him what was wrong with it and what they had to do? He said there was something laying in the transmission pan.?! I still did not receive a call an hour later, so I called back at 3:30pm and spoke with Tom. Tom said they were out driving it. I said still?!? I told him that I called an hour ago and they were test driving it. He suddenly, said.. oh they just pulled in and there putting it up on the lift now, I said well I just live right down the road I will come down now.. then he said well they're going to drive it again right after they drop it, they just want to make sure its good for you. I asked him what was wrong with it and what they had to do? He said I'm not quite sure, I'll have to ask the guys. I again very frustrated and annoyed, that no one would say what the problem was, asked Tom to gather paperwork and information about what had been done to my car on every ocassion, and what all was to be included on a complete rebuild of a transmission. He said he would have that ready for me by the time my car was finished. Tom called at 4:56pm to tell me that I could come get my car. As I arrived to get my car, Tom was pulling up in it, and said that he put some gas in it for me. Which I thought was strange. He handed me my keys and I asked if he had the paperwork ready for me, and of course he said no. He said they send the paper work off so he couldn't do it. I would think he would have said that in our earlier conversation, and I would think that the salesman could tell me what a complete rebuilt transmission should include.
August 13, 2011 (sat)
This is the worst experience I have ever had with any business! The customer service
was horrible, and the work that they said they did was just as bad! I still have no clue what
was done to my vehicle, or if they replaced everything that should have been, or what even
should have been replaced for that matter! I will never reccomend anyone use this company!!!
August 19, 2011 (Fri)- Took my car to the shop to have the transmission fluid checked. Terrance went out to check the fluid, he "was told" that there is no dip stick to check the fluid on the transmission, So he said it would have to be put on the lift to be checked, but that he did look around my car and there didn't appear to be a leak, so it should be fine and he signed off on the paper work to validate the warranty. When I arrived home my boy friend showed me that there is in fact a dip stick to the transmission! I called back up to the shop to inform Tom first and then Terrance that there is a dip stick, Terrance then said he knows where it is now, and for me to come back up. I informed him that I was already home that I would stop by on Monday the 22nd of August, 2011.
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