Complaint Review: BSM - Grant Search Assistant - Nationwide
- BSM - Grant Search Assistant bsm/grantsearchassistant.com Nationwide U.S.A.
- Phone: 866-370-7270
- Web:
- Category: Corrupt Companies
BSM - Grant Search Assistant RIP OFF Nationwide *EDitor's Suggestions on how to get your money back into your bank account!
*UPDATE Employee: Resolution Offer
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I was just checking my bank statement and I noticed 2 charges that I had no idea what they were for. I called the number listed with the charges and I was asked to verify all of my information, to which then I was informed that was what they had on file. No surprise there, since I just gave it to them....
Anyway, I was then informed that I had requested free software for grant writing and access to their internet website. I was informed that I would pay $1.97 for the s/h of the "free" cd and then after a "free" 7 day trial, I was paying $39.95 a month for access to this mystery website.
I told her that I had not received any CD's and I could not figure out how they got my information, she repeated that they had my information that I had just confirmed so that I must have signed up for the program which you could tell she was reading straight from a paper. I, again, told her that I didn't sign up for the program and I wanted nothing to do with it, she then repeated exactly the same thing again that she told me the first time. I then, getting a little more aggravated, told her that I had no intention of using this garbage and that I didn't sign up for the "free" CD. To which, she replied again the same thing, but she also then conceded that she could cancel my account and credit back the amount of monthly fee that I had already been charged.
I still have no idea what started this charge or alleged sign up, and I am not sure what the website is or for. I asked the lady on the phone, and she just responded that I signed up for it and asked for the free CD. I even asked for the website, to which I was supposed to have access to, and she responded by offering my refunds and cancellations.
Anyway, I look forward to any rebuttals from this lovely company....
Brien
Algona, Iowa
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 12/28/2007 07:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bsm-grant-search-assistant/nationwide/bsm-grant-search-assistant-rip-off-nationwide-editors-suggestions-on-how-to-get-your-m-295082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Resolution Offer
AUTHOR: Ryan - (U.S.A.)
SUBMITTED: Wednesday, January 02, 2008
First and foremost I offer an apology for the breakdown in service Brien experienced. Brien, I was able to locate your account and have verified that it has been canceled at this time and your dispute was settled to your satisfaction. If you come back to read this and want to discuss your account further please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your questions or concerns. The phone number for Customer Service is 866-396-5718, they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org.
Sincerely,
Ryan R.
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