Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #441482

Complaint Review: Building Performance Solutions - Eagle River Wisconsin

  • Submitted:
  • Updated:
  • Reported By: St Germain Wisconsin
  • Author Confirmed What's this?
  • Why?
  • Building Performance Solutions PO Box 2461 Eagle River, Wisconsin U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

A complete description of the alleged violation(s)
Complaint against Building Performance Solutions - Horizon Associates
8692 Pine Rd.
Crandon, WI 54520
715-478-3051
www.buildinggeek.com
Owner-Tim Reeder
I hired Tim Reeder, owner of Building Performance Solutions and Horizons Inspections to do an air quality test, and tests to check the heating ducts for leakage in my mom's vacation home. The reason for the air tests were because of health problems I've been having. I wanted to eliminate the possibility of air borne particles. I explained my symptoms to him and asked if he thought it might be toxic mold.

He performed the air test on 2/16/2009. He then emailed me on 2/24 and asked me to get the makes and model #'s off the air handler and air conditioning unit. He then emailed me again on 2/24 and asked me to check the model # on the air handler because he could not find any information on it. Once again on 2/26 I received another email asking for the make and model of the boiler. All of this was his responsibility but I gladly tried to help him out. On 2/23/2009 he returned to do the duct leakage tests and gave me the air quality test.

The air quality test showed no signs of mold, but did indicate the presence of Cellulose. Our insulation is blown in Cellulose. His report included numerous pages about toxic mold and nothing about the hazards of Cellulose. Since their was no mold, he didn't have to include the information. He also stated in his report that since their was no mold, my health problems must be caused by another reason. He's right, the problems are being caused by the Cellulose but he fails to mention it in his report. He also states that the Cellulose readings may be a result of him opening the attic doors prior to doing the test. It may have been picked up from his clothes. He never offered to re test.
He initially states in an email sent on 2/24 that "if there is excessive duct leakage..." If? This is what he was hired to find out. I need to know how much Cellulose is coming through those vents and how much leakage their is. Then in an email on 3/2 he states that Cellulose is a "common indoor particulate in some capacity" Again, this does not answer the question as to how much is coming through the ducts.

As far as the duct testing, no one can make any sense out of his report. I showed it to people in the business and they all agreed, his report is useless. When he initially did the test he stated that he could not get an accurate reading. We both walked through the house to make sure we didn't overlook any vents that needed to be sealed. He then consulted what looked like directions and made some adjustments to his equipment as well as remove the air filter. He then re did the tests and said it was working. I watched his gauges when he did both tests and did not see any difference in the readings from when he claimed it wasn't working to when he claimed it was working. In his report he states that the vents need to be sealed and that I should consider doing another test afterwards. He should not have done the test based on this fact.
He states in his report that he could not inspect the heat ducts. I asked him why he made this claim which isn't true. He stated that he does inspect ducts in attics that have blown in insulation because disturbing it would require replacement or repair. He mentioned this in his last email. He never mentioned it when he was here. If he had, I would have explained to him that all the insulation was going to be redone anyway, so he would not cause any problems by going into the attic. Had he gone in the attic, as I believe he should have in order to do his job, he may have found the problems and I would then hire someone to repair them. When I first talked to him he mentioned that he has a machine that could blow smoke through the ducts and then he could locate the leaks based on where the smoke was escaping from the ducts. If he doesn't go in the attic and the ducts are covered with insulation, how could he see where the smoke was?

When we were taking down the plastic used to seal the vents, he called me over and pointed out how much cold air was coming through the vents. He didn't mention this very important fact in his first , but he did send me a revised report which included this, after I asked him about it.

I emailed him on 3/2/2009 and questioned his findings and explained that no one could understand it. He simply replied that he worded his report with the intent that I could understand it. No one can understand it because the tests were not performed correctly and he made it confusing on purpose. I believe he included all the useless information to puff up his reports and make them appear legitimate.

In his response on 3/2 he states "you requested a run of the mill test" and then states "other tests can reveal useful information...but you chose not to do this type of testing". He never mentioned any other tests. I would have told him to do them. I was led to believe that the tests he would do were all I needed.

I called Tim after reading an article about his company and the services he performed. At the time he first came over, I didn't realize that he was the same man that used to take care of our lawn and that he did our first home inspection when my mom built this new home. We talked quite a lot while he did the air tests and talked about all the problems we were having with the builder. I also mentioned that we were going to arbitration with the builder, but he would not be involved and that these tests were for my information only. He never said anything about having been here before or working on our lawn, When Tim did our first inspection in 2005-06, he missed alot of items. I had to point out some of them to him, and other inspectors found hundreds of other, more serious, problems. At The time, I thought that he was just inexperienced, or he was protecting his friends at Cornerstone Custom Builders in Eagle River, Wi. I now know that he was protecting his friends. I have also found out that he has talked to Cornerstone about me and his report.

Since Mr. Reeder repeatedly claims that I am going to use his reports in arbitration, I'd like to comment. If I was planning on using his reports, I couldn't. First is because they are useless. Secondly is the fact that he is friends with the builder which violates many rules, ethics, and possibly state laws. Third is because he has talked to the builder and given them copies of his reports. Again, this violates ethics.

My mom was the one that reminded me who Tim was, an old friend. When I asked him why he didn't say anything, he replied that he thought my mom had sold the house to me, and that he had never met me. I have met Tim on several occasions, once while he was working on the lawn, and when he came over to go over his first inspection in 2006. The fact that he did not just mention that he'd been here before and used to work for us, regardless of whether I was a new owner or not leads me to believe that Tim has lied in his reports to protect his friends, the builders. Other honest people that are helping us prepare for the arbitration agree.

I emailed Tim and asked for my money back, $850, and told him that I will file a claim in small claims court. He refused. This is my mom's house and I have power of attorney because she could not handle any more of the fighting with the builder. This has been going on for over 2 years. I hired Tim and I paid him. Despite this, on 3/3/2009 he called my mom at 7:30am, woke her up and proceeded to yell at her. My mom explained that he should deal with me, so he hung up on her. This is unacceptable behavior for a grown man.

My mom called me and warned me that Tim did not sound rational and that she feared he may show up here. My mom is 76 years old and like I stated earlier, has been suffering for over two years since she retired because of this house. He had absolutely no right to do what he did, and in my opinion, this action alone should be enough for someone to do something.

I believe that Tim was more interested in protecting his friends and therefore did not give me an accurate report or service. Even if I wanted to use his report in the arbitration, I couldn't. HeThis poor service may also be because Tim is new at providing these types of services. Either way, I am now forced to spend more money hiring someone else to re do everything. I belive that Tim is nothing more then a con man preying on innocent people.
In his response to a complaint I filed with the Wi. Dept. of Consumer Protection, he has responded with no proof, name calling, and flat out lies. This is his only way to defend himself. He is desperate and therefore is trying to discredit me and make himself appear legitimate.
Thank you,

Daniel
St Germain, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 04/07/2009 09:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/building-performance-solutions/eagle-river-wisconsin-54521/building-performance-solutions-horizon-associates-timmy-reeder-owner-eagle-river-wis-441482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#5 Author of original report

How classy

AUTHOR: Daniel - (U.S.A.)

POSTED: Tuesday, August 11, 2009

This is an email I recieved from Timmy after I failed to show up in court.

Just wanted all members and staff of ESA to know that I had my day in court with Mr. Schuler earlier today after a month and a half of waiting after he postponed. The coward did not even have the courtesy to show up and attempt to defend his ranting. Case dismissed in my favor. Just goes to show that you can complain all you want but when the devil in the details comes out, those who are honest and reputable are ultimately vindicated.

Timothy M. Reeder
Licensed & Nationally Certified Home Inspector (CHI)
Nationally Certified Home Energy Rater
Nationally Certified Mold Inspector (CMI)
Nationally Certified Mold Assessor (CMA)
Nationally Certified Indoor Air Quality Technician (CIAQT)
Nationally Certified Environmental Inspector (CEI)
Nationally Certified Remediation Specialist (CRS)
President, Horizon Associates, Inc.

Respond to this report!
What's this?

#4 Author of original report

Dishonest?

AUTHOR: Daniel - (U.S.A.)

POSTED: Wednesday, August 05, 2009

Below are the actions of Timmy Reeder after I filed a complaint against him and filed a claim in court. Timmy was simply hired to do some tests for my own information. He repeatedly claims that I intended to use his reports in arbitration against the builder. The arbitration was held on June 26th and Timmy was there, with the builder, and the builder has seen my supposedly confidential report.

1. Called my 76 year old mom at her home in IL at least 2 times. The first time he left a message. He then called her back at 7:30am the next morning, woke her up, and proceeded to yell at her before slamming the phone down and hanging up on her. She called me in tears and feared for my safety. He may have had his wife or another female call my mom again and when my mom asked who was calling, the caller replied, "the Darien Police Dept" and hung up. My mom lives in Darien, IL. We have subpoenaed the phone company for the blocked number. My mom has absolutely nothing to do with this. He has her phone number because years ago he used to cut our grass. He was much better at that and I hope he still has his lawn mower.

2. After I received the tearful call from my mom, I called Reeder and told him to never call my mom again. He hung up.

3. He then went to the Forest County Wi. Sheriffs Dept. and filed a complaint against me claiming harassing phone calls. He also claimed that the reason he called my mom was because I was refusing to pay him for the work. Lie number 1. I paid him before he left my home and have filed a suit in small claims to recover my money. Copies of this were sent to the WECC.

4. He then goes to the Vilas County Sheriff and files another complaint. In this one he now claims I am an ex employee and that I was harassing him through phone calls. What about his claim in Forest County that I did not pay him? Lie 2. Copies sent to the WECC.

5. I filed a claim in small claims court and at the mediation he now claims that he did what I hired him to do. Lie 3. Up until this point I assumed he was simply lying in his reports since he is friends with the people that built our house and he thought I was going to use them in arbitration. Now I found out that he never did what he was hired to do.

6. In his responses to the other complaints I filed, he simply accuses me of lying, calls me names, and makes many other untrue accusations in an effort to make himself appear legit. He also has sent along copies of his 2 false complaints with the Sheriff, and has even included another false complaint filed by a woman I don't even know. This woman has absolutely NOTHING to do with Reeder and myself. Her complaint was about a completely different matter, but this didn't stop Reeder. Slander and/or defamation of character. Sent to WECC

7. I am the Wi. representative for Home Owners Against Deficient Dwellings (HADD). Reeder created a fake email and contacted me through HADD's web site. The HADD secretary forwarded his fake email to me and asked me if I could help. After emailing the fake email address, I realized what was going on and did some checking to confirm this email was in deed from Reeder. It was. Lie 4 or is that 5? There are so many I lost count.

8. Reeder informed the builder that he did some testing for me and their lawyers have sent at least 3 letters to my attorney asking about them. In addition, Reeder showed up to our arbitration with the builder on their behalf. The builder has copies of our confidential report. This clearly violates every organizations code of ethics.

9. At the St Germain, Wi. town board meeting they mention my lawsuit against Reeder. This has absolutely nothing to do with the town, but somehow Reeder has once again made my confidential reports and service very public.

Respond to this report!
What's this?

#3 Author of original report

Dishonest?

AUTHOR: Daniel - (U.S.A.)

POSTED: Wednesday, August 05, 2009

Below are the actions of Timmy Reeder after I filed a complaint against him and filed a claim in court. Timmy was simply hired to do some tests for my own information. He repeatedly claims that I intended to use his reports in arbitration against the builder. The arbitration was held on June 26th and Timmy was there, with the builder, and the builder has seen my supposedly confidential report.

1. Called my 76 year old mom at her home in IL at least 2 times. The first time he left a message. He then called her back at 7:30am the next morning, woke her up, and proceeded to yell at her before slamming the phone down and hanging up on her. She called me in tears and feared for my safety. He may have had his wife or another female call my mom again and when my mom asked who was calling, the caller replied, "the Darien Police Dept" and hung up. My mom lives in Darien, IL. We have subpoenaed the phone company for the blocked number. My mom has absolutely nothing to do with this. He has her phone number because years ago he used to cut our grass. He was much better at that and I hope he still has his lawn mower.

2. After I received the tearful call from my mom, I called Reeder and told him to never call my mom again. He hung up.

3. He then went to the Forest County Wi. Sheriffs Dept. and filed a complaint against me claiming harassing phone calls. He also claimed that the reason he called my mom was because I was refusing to pay him for the work. Lie number 1. I paid him before he left my home and have filed a suit in small claims to recover my money. Copies of this were sent to the WECC.

4. He then goes to the Vilas County Sheriff and files another complaint. In this one he now claims I am an ex employee and that I was harassing him through phone calls. What about his claim in Forest County that I did not pay him? Lie 2. Copies sent to the WECC.

5. I filed a claim in small claims court and at the mediation he now claims that he did what I hired him to do. Lie 3. Up until this point I assumed he was simply lying in his reports since he is friends with the people that built our house and he thought I was going to use them in arbitration. Now I found out that he never did what he was hired to do.

6. In his responses to the other complaints I filed, he simply accuses me of lying, calls me names, and makes many other untrue accusations in an effort to make himself appear legit. He also has sent along copies of his 2 false complaints with the Sheriff, and has even included another false complaint filed by a woman I don't even know. This woman has absolutely NOTHING to do with Reeder and myself. Her complaint was about a completely different matter, but this didn't stop Reeder. Slander and/or defamation of character. Sent to WECC

7. I am the Wi. representative for Home Owners Against Deficient Dwellings (HADD). Reeder created a fake email and contacted me through HADD's web site. The HADD secretary forwarded his fake email to me and asked me if I could help. After emailing the fake email address, I realized what was going on and did some checking to confirm this email was in deed from Reeder. It was. Lie 4 or is that 5? There are so many I lost count.

8. Reeder informed the builder that he did some testing for me and their lawyers have sent at least 3 letters to my attorney asking about them. In addition, Reeder showed up to our arbitration with the builder on their behalf. The builder has copies of our confidential report. This clearly violates every organizations code of ethics.

9. At the St Germain, Wi. town board meeting they mention my lawsuit against Reeder. This has absolutely nothing to do with the town, but somehow Reeder has once again made my confidential reports and service very public.

Respond to this report!
What's this?

#2 Author of original report

Dishonest?

AUTHOR: Daniel - (U.S.A.)

POSTED: Wednesday, August 05, 2009

Below are the actions of Timmy Reeder after I filed a complaint against him and filed a claim in court. Timmy was simply hired to do some tests for my own information. He repeatedly claims that I intended to use his reports in arbitration against the builder. The arbitration was held on June 26th and Timmy was there, with the builder, and the builder has seen my supposedly confidential report.

1. Called my 76 year old mom at her home in IL at least 2 times. The first time he left a message. He then called her back at 7:30am the next morning, woke her up, and proceeded to yell at her before slamming the phone down and hanging up on her. She called me in tears and feared for my safety. He may have had his wife or another female call my mom again and when my mom asked who was calling, the caller replied, "the Darien Police Dept" and hung up. My mom lives in Darien, IL. We have subpoenaed the phone company for the blocked number. My mom has absolutely nothing to do with this. He has her phone number because years ago he used to cut our grass. He was much better at that and I hope he still has his lawn mower.

2. After I received the tearful call from my mom, I called Reeder and told him to never call my mom again. He hung up.

3. He then went to the Forest County Wi. Sheriffs Dept. and filed a complaint against me claiming harassing phone calls. He also claimed that the reason he called my mom was because I was refusing to pay him for the work. Lie number 1. I paid him before he left my home and have filed a suit in small claims to recover my money. Copies of this were sent to the WECC.

4. He then goes to the Vilas County Sheriff and files another complaint. In this one he now claims I am an ex employee and that I was harassing him through phone calls. What about his claim in Forest County that I did not pay him? Lie 2. Copies sent to the WECC.

5. I filed a claim in small claims court and at the mediation he now claims that he did what I hired him to do. Lie 3. Up until this point I assumed he was simply lying in his reports since he is friends with the people that built our house and he thought I was going to use them in arbitration. Now I found out that he never did what he was hired to do.

6. In his responses to the other complaints I filed, he simply accuses me of lying, calls me names, and makes many other untrue accusations in an effort to make himself appear legit. He also has sent along copies of his 2 false complaints with the Sheriff, and has even included another false complaint filed by a woman I don't even know. This woman has absolutely NOTHING to do with Reeder and myself. Her complaint was about a completely different matter, but this didn't stop Reeder. Slander and/or defamation of character. Sent to WECC

7. I am the Wi. representative for Home Owners Against Deficient Dwellings (HADD). Reeder created a fake email and contacted me through HADD's web site. The HADD secretary forwarded his fake email to me and asked me if I could help. After emailing the fake email address, I realized what was going on and did some checking to confirm this email was in deed from Reeder. It was. Lie 4 or is that 5? There are so many I lost count.

8. Reeder informed the builder that he did some testing for me and their lawyers have sent at least 3 letters to my attorney asking about them. In addition, Reeder showed up to our arbitration with the builder on their behalf. The builder has copies of our confidential report. This clearly violates every organizations code of ethics.

9. At the St Germain, Wi. town board meeting they mention my lawsuit against Reeder. This has absolutely nothing to do with the town, but somehow Reeder has once again made my confidential reports and service very public.

Respond to this report!
What's this?

#1 Author of original report

Is Energy Star, Wi. Energy Conservation Corp.(WECC) RESNET, just a scam?

AUTHOR: Daniel - (U.S.A.)

POSTED: Monday, June 29, 2009

Below are the results of complaints I filed against an Energy Star Rater, Timmy Reeder, owner of Horizon Associates and Building Performance Solutions located in Crandon, Wi., and he also cuts grass (lawn maintenance). An Energy Star Rater's job is to verify the energy efficiency of a home.

I hired Timmy to perform certain tests on my mom's new home located in St Germain, Wi. I felt that he did not perform these tests properly, so I filed the complaints in order to warn others of his actions, and in the hopes that these organizations would take action to prevent this from happening to other innocent people. Also, since he has violated many of these organizations code of ethics, I felt that they might want to do something to protect the integrity and reputation of them selves and Energy Star, as well as their own organizations and members. Apparently I am mistaken. It now appears that they encourage this kind of behavior.

I filed these complaints with Wisconsin Energy Conservation Corp. (WECC), Residential Energy Services Network(RESNET) after contacting Energy Star directly. Apparently the process starts with WECC. If I am not satisfied with the decision by WECC, I then file a complaint with RESNET. I filed the complaints about Timmy with RESNET and WECC at the same time.

It appears that they are using a loop hole in their rules, "...because you did not hire Mr. Reeder in his capacity as a Rater or a Home Performance with ENERGY STAR consultant our ability to take action is limited." to protect Timmy. The tests I hired him to perform are the same tests he would perform in the above situation. Bottom line is that he is a member of these organizations and his actions below would be the same no matter what he was hired to do.

Apparently the way it works when a consumer, or at least me, files a complaint with RESNET and WECC is that the consumer is required to provide detailed information and go through many different process's. I have also had to repeat the same information to at least 5 different people. Then they contact the person the complaint is filed against, that person tells them whatever he wants without any proof, and nothing more is done. The consumer is not allowed to see what the response was to even verify the accuracy or truth or offer a rebuttal. In my opinion, Timmy has to be lying in this case because I know that I am not.

I have a lot of information as well as proof that I will gladly share with anyone that is interested in looking into my allegations. I believe that any reasonable person will come to the same conclusion that I have and ask the question, "Is Energy Star a scam?"

Please contact me any time to discuss this. In my opinion, I feel that the public needs to at least be aware of the fact that just because someone is a member of WECC, RESNET and Energy Star, does not necessarily mean they are qualified, honest, moral citizens that can be trusted.

Dan

Email from Sara Van de Grift at WECC and my reply.

Below are the actions of Timmy Reeder after I filed a complaint against him and filed a claim in court. It appears that Sara Van de Grift believes that this is perfectly acceptable. He was simply hired to do some tests for my own information. He repeatedly claims that I intended to use his reports in arbitration against the builder. The arbitration was held on June 26th.

1. Called my 76 year old mom at her home in IL at least 2 times. The first time he left a message. He then called her back at 7:30am the next morning, woke her up, and proceeded to yell at her before slamming the phone down and hanging up on her. She called me in tears and feared for my safety. He may have had his wife or another female call my mom again and when my mom asked who was calling, the caller replied, "the Darien Police Dept" and hung up. My mom lives in Darien, IL. We have subpoenaed the phone company for the blocked number. My mom has absolutely nothing to do with this. He has her phone number because years ago he used to cut our grass. He was much better at that and I hope he still has his lawn mower. I sent copies of these complaints to the WECC.

2. After I received the tearful call from my mom, I called Reeder and told him to never call my mom again. He hung up.

3. He then went to the Forest County Wi. Sheriffs Dept. and filed a complaint against me claiming harassing phone calls. He also claimed that the reason he called my mom was because I was refusing to pay him for the work. Lie number 1. I paid him before he left my home and have filed a suit in small claims to recover my money. Copies of this were sent to the WECC.

4. He then goes to the Vilas County Sheriff and files another complaint. In this one he now claims I am an ex employee and that I was harassing him through phone calls. What about his claim in Forest County that I did not pay him? Lie 2. Copies sent to the WECC.

5. I filed a claim in small claims court and at the mediation he now claims that he did what I hired him to do. Lie 3. Up until this point I assumed he was simply lying in his reports since he is friends with the people that built our house and he thought I was going to use them in arbitration. Now I found out that he never did what he was hired to do.

6. In his responses to the other complaints I filed, he simply accuses me of lying, calls me names, and makes many other untrue accusations in an effort to make himself appear legit. He also has sent along copies of his 2 false complaints with the Sheriff, and has even included another false complaint filed by a woman I don't even know. This woman has absolutely NOTHING to do with Reeder and myself. Her complaint was about a completely different matter, but this didn't stop Reeder. Slander and/or defamation of character. Sent to WECC

7. I am the Wi. representative for Home Owners Against Deficient Dwellings (HADD). Reeder created a fake email and contacted me through HADD's web site. The HADD secretary forwarded his fake email to me and asked me if I could help. After emailing the fake email address, I realized what was going on and did some checking to confirm this email was in deed from Reeder. It was. Lie 4 or is that 5? There are so many I lost count.

8. Reeder informed the builder that he did some testing for me and their lawyers have sent at least 3 letters to my attorney asking about them. In addition, Reeder showed up to our arbitration with the builder on their behalf. The builder has copies of our confidential report. This clearly violates every organizations code of ethics.

9. At the St Germain, Wi. town board meeting they mention my lawsuit against Reeder. This has absolutely nothing to do with the town, but somehow Reeder has once again made my confidential reports and service very public.

I will be suing Reeder and filing criminal charges for slander, fraud, harassment, etc. for his actions. All of this seems to be perfectly acceptable behavior with the WECC, RESNET, and Energy Star. What do you think?

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now