Complaint Review: Ripoff Report | Business Promotion LLC TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Business Promotion organized in specialized departments that are directed by individuals who have experience and expertise crucial to their respective teams. Business Promotion frees you from having to worry about digital marketing, enabling you to focus on what you do best as we focus on what we do best: promoting your business. - American Fork Utah
- Business Promotion LLC TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Business Promotion organized in specialized departments that are directed by individuals who have experience and expertise crucial to their respective teams. Business Promotion frees you from having to worry about digital marketing, enabling you to focus on what you do best as we focus on what we do best: promoting your business. 752 East 1180 South, Suite 100 American Fork, Utah USA
Business Promotion LLC TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment Business Promotion is committed to simplifying the frontier of online business for its clients by providing a single point of contact to a company that serves as an all-in-one resource for all things digital marketing.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Business Promotion LLC pledges to always resolve any issues: feel safe, confident & secure when doing business with Business Promotion LLC recognized by Ripoff Report Verified™ as a safe business service.
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REVIEW UPDATE: November 30, 2018: Business Promotion remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Business Promotion is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Business Promotion has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Business Promotion has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Business Promotion remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Business Promotion LLC for its full commitment to quality customer service.
Ripoff Report's discussions with Business Promotion have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Business Promotion listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
As a company, Business Promotion runs in very much the same way it helps its clients to experience so much success with their own companies. Business Promotion is organized in specialized departments that are managed by individuals who have experience and expertise that’s invaluable to running their respective teams. The way labor is allocated allows the appropriate talent to tackle the work for which they are best qualified. In similar fashion, Business Promotion frees its clients from having to worry about digital marketing, enabling its clients to focus on what they do best, as Business Promotion focuses on what it does best.
The information provided in this report below is based on comments made by Jason Diediker during an onsite inspection held by a third party verification company with no biases towards Business Promotion LLC.
Business Promotion is a company that specializes in marketing for members of the dental industry. These services include building customized websites, Internet marketing, social media services, and appointment reminder systems that text and email notifications of upcoming appointments. Jason Diediker stated the following about his company, "our main goal is to help dentists receive a single point or contact or a one stop shop for all their online marketing needs. So they don't have to go to one company for website design, one company for their SEO, one company for social media. they can come to one single location to get all those things at one time."
Leads for Business Promotion are primarily obtained through their outbound marketing team. They contact dental offices across the country, and if interested the representative will set up a time for the potential client to view a presentation of their services. The presentation is done through screen share and details the various services they provide, "we actually incentivize them to listen to the presentation...they get $25 to amazon for taking time to listen to the presentation. It basically just details out what we do as a company." There is no obligation for the potential client to purchase or express any additional interest after the viewing of the presentation, "we don't do any type of hard close or anything like that. Most of our customers take at least 30 days to purchase."
CUSTOMER CARE & COMPLAINT RESOLUTION – BUSINESS PROMOTION LLC
During the onsite interview Mr. Diediker was asked to describe a situation where a client was not satisfied with the level of service or products they received. Mr. Diediker explained a situation where a client was unhappy with the amount of new patients that they received from their services. He went on to explain, "they were receiving new patients, but they didn't think that the patient values that they were receiving from the services...were beneficial." In order to remedy this, "we worked with the client to come to some type of resolution and ended up actually refunding the client's money and moving on from there."
In regards to the comments placed on Ripoff Report's website Mr. Diediker expressed, "we try to do everything possible to make sure the client is happy." In order to assure future and current clients they are a INC 5000 company, and have a highly trained staff in order to provide the best product. This training includes several team members who are individually certified through Google to do AdWords campaigns. Additionally to show their dedication to their clients, "we like to have what we call a BP experience where our customers get a special experience with us, we do really try to provide the best level of service possible."
Business Promotion is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Diediker stated the following, "it means a lot to us I mean obviously like Ripoff Report we value our name and want to make sure that we do everything to maintain it, and part of the reason why we are going into it is you know we are trying to clean up everything that is negative about our company...we stand by our brand and we really do value it."
BUSINESS PROMOTION LLC - STATEMENTS FROM THE MANAGER – JASON DIEDIKER
" Business Promotion is here to make our clients’ lives easier. We believe a marketing company should save its clients' time, not create more headaches. To put it another way, we think that one point of contact should be enough: If you need to talk about something pertaining to your digital marketing strategy, then you can call a single phone number and our team can help you. It’s just that simple. If you have questions about how to build your online presence for your business, Business Promotion is the answer. Business Promotion's various teams have expressed their feelings about their ability to provide excellent customer service. Business Promotion takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "
"The employees are amazing, not just in what they do but who they are. ... People are genuinely happy to come to work, happy to help one another and happy in general. The office is really neat and comfortable. I've never seen so many comfy couches and plush pillows in one place. ... Everyone is very open and willing to help, so it's easy to speak up if you're experiencing an issue of some kind. ... This is a great company."
Ripoff Report was pleased to learn that Business Promotion's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM BUSINESS PROMOTION LLC
Business Promotion recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Business Promotion has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with Jason Diediker, Ripoff Report is convinced that Business Promotion is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Business Promotion LLC meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Business Promotion BP... American Fork Utah
Business Promotion (operating as BP, BP Dental, BP Dental Marketing, etc.) was contracted to create and manage a fairly simple plumbing company website. The contract covered design and service/marketing for 2 years, but we haven't even made it to the 1 year mark and the service has been abysmal. For a company who claims they are a "Complete Online Business Solution," all we have experienced is problem after problem, excuse after excuse.
To start, the company took far too long to put up the website, especially when they used a pre-made dental site design and a basic Wordpress theme. To add, when we started to complain, they announced that the site had been hacked... a funny coincidence, especially when they chose the passwords and have supposedly managed content, haha. Business Promotion preys on small businesses, selling them increased social media presence, traffic, and marketing, but a teenager with access to the internet could do more than they ever have.
So buyer beware... satisfaction is NOT guaranteed and apparently, neither is their service or their word. In the age of diminishing customer service, BP excels at being subpar and I caution anyone who tries to do business with them. Just so you don't think I'm just venting about a failed experience, BP has been contacted numerous times and still failed to honor their word, show improved work, or try to even work things out to keep us as a customer. They essentially took the money and ran... never to be seen or heard from (in any pertinent way) again.
This report was posted on Ripoff Report on 06/11/2015 08:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/business-promotion-llc-trusted-business-ripoff-report-verified-businesses-you-can-trust-business-promotion-organized-in-specialized-departments-that-are-directed-by-individuals-who-have-experience-and-expertise-crucial-to-their-respective-teams-business-promotion-frees-you-from-having-to-worry-about-digital-marketing-enabling-you-to-focus-on-what-you-do-best-as-we-focus-on-what-we-do-best-promoting-your-business/american-fork-utah-84003/business-promotion-bp-american-fork-utah-1235086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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