Buy Rite Video Games ripoff charged my account but never shipped items and no comm responses Wake Forest North Carolina *EDitor's Suggestions on how to get your money back into your bank account!

The best way to explain this situation is in a linear fashion.

October 26: I ordered three 'pre-played' Xbox games in the mid-afternoon. I was given no option for shipping, they listed 'standard' only even though I was supposed to have options of what type of shipping I wanted. These games came to a total of $52.24. At the end of the order, I did NOT receive any sort of confirmation e-mail.

October 30th: Still no communication from the company whatsoever. Tried calling their 'customer service' line repeatedly, but the line is totally automated with no possibility of talking to a human being. If you choose to place and order with a "customer service representative", it rings and takes you back to the menu. If you choose to wait on the line and press # for 'further assistance', it tells you good-bye and disconnects. Sent an e-mail using their customer service form asking why I have heard absolutely nothing.

October 31st: I get an e-mail at a very late hour from their so-called customer service stating they have my order and that it should be shipped out on the 1st. The stated that I would get a shipping e-mail at that time and they further instructed me to 'refer to my confirmation e-mail', which means they completely ignored my original e-mail where I told them I have gotten no e-mails or any other correspondance from them.

Nov. 1st: My bank shows a charge on Oct-31 for Buy Rite Games: $36.43, not $54.42. I can only assume that at least one of the games did not ship. Frustrated, I sent another e-mail to customer service asking why the total is different and what, if anything, did not ship.

Today, Nov. 5th: STILL no order confirmation e-mail, no shipping confirmation e-mail, no responses to my last e-mail to customer service, and no items. Living in Virginia, if they shipped 'standard', which according to their site is UPS Ground, I should have had the items no later than 2 days after the shipping date of Nov 1st that I was told. If they used USPS Media Mail instead, I should have had it no more than 3 days after the shipping date - which means yesterday at the latest.

The fact that I have gotten no communication from them other than the short, almost automated, response from customer service (none of which was accurate, apparently) is what has me angrier than the wait for the products. I have no way of knowing what the order status is, no one from the company will contact me, and they seem to ignore e-mails.

Warnie
Newport News, Virginia
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

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