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Report: #712585

Complaint Review: Buy.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: AquaAirMan — Hialeah Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Buy.com Internet United States of America

Buy.com Bait and switch pricing , Internet

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I Googled "Steren 300-840SL" (a four conductor cable) and Buy.com came up with the lowest price of $33.24 for a 1000' roll. Went to their site and the web page still showed $33.24. Placed my order and didn't really pay attention to the price until AFTER the transaction when I noticed the price had jumped to $36.24. Figuring I must have looked at the price wrong I went back through Google and retraced my steps. Sure enough the price initially displays as $33.24 but when you actuall go to order it bumped up $3 to $36.24.
I contacted their online customer service and was told that prices change. I told the woman (Yvonne) that was NOT the case and that they were baiting and switching. I told her I was, at that very moment, looking at the price of $33.24 on their website, even offered to send her a screenshot. She said no, it was $36.24. I refreshed the screen and it had miraculously jumped to $36.24. Told her I wanted my money back and she said it would take 24 hours for them to review. I said I wanted it back NOW. She put me on 'hold' and came back with a "we'll give you a $5 gift certificate" which I took but will NEVER redeem. They will never, ever get another dollar of mine.

This report was posted on Ripoff Report on 04/01/2011 03:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/buycom/internet/buycom-bait-and-switch-pricing-internet-712585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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