Report: #1366584

Complaint Review:

  • Submitted: Sat, April 08, 2017
  • Updated: Sat, April 08, 2017
  • Reported By: Joseph M. — Ringoes New Jersey USA
    I-15 N. Center St.
    OREM, Utah
    USA Selling modems illegally acquired! OREM Utah

*Author of original report: Additional information of the stolen Comcast modem TG1682G.

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 I never write reviews or submit complaints, but this incident with buyyourownmodem really got to me! I bought an ARRIS TG1682G modem from buyyourownmodem web site. I assumed it was NEW, since they did not state otherwise UP FRONT. Although the refurbished statement is there in the description ( it took a Google search to find it ), it is WELL hidden below an Amazon AD. Almost every web site that sells modems states UP FRONT the condition of an item as either NEW or REFURBISHED. Note also that at the time no other web site offered this particular model, an indication something was not quite right. I self installed it OK, but when I called Comcast to activate it, they claimed the modem belonged to Comcast, and charged me their usual monthly rental fee! Comcast proved to me they purchased the modem by sending me the purchase order from their data base with the purchase order number and the CMAC for the modem sent to me from buyyourownmodem. This information was conveyed to buyyourownmodem, with no avail . I also called the manufacturer ARRIS, on three different occasions and spoke to three different people, they all unequivocally stated that the TG1682G was proprietary to Comcast and sold to no one else! I finally bought an ARRIS SVG2482AC from another vendor, and attempted to return the TG1682G to buyyourownmodem modem. They gave me much hassle, making excuses like: possibly the modem went bad and Comcast auctioned it off to a third party vendor rather than repair it, BS, Comcast confirmed they don't do this. Finally, after weeks of hassle and emails and a lot more BS, they accepted the return of the modem and gave me a full refund + return postage. Think twice before you buy from these rip-off artists and save yourself a lot of aggravation.

This report was posted on Ripoff Report on 04/08/2017 05:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Additional information of the stolen Comcast modem TG1682G.

AUTHOR: - ()

 The serial number of the stolen modem TG1682G is : G7TBUK578B73763. The CMAC is : 5CB066BBE6B7. It belongs to COMCAST ! !

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