Byram's Lobster House - Byrams's Richmond - Ripoff, does NOT honor their VALID coupons; Overcharges behind customer backs! Richmond Virginia

since when is mothers day a holiday

The employee above just explained to you that your coupon was not valid. The 50% off coupon excluded holidays.

Why would you expect them to honor a coupon that had restrictions on use?

Additionally, whenever I sit down at a restaurant I always show and explain any coupon I wish to use before ordering. Perhaps you should do this and avoid this situation in the future.

Did the meal invitation extended to your wife include a discount or free meal? This would be an acceptable process, just wondered if they offered it.
As far as damage control, it seems the employees comment was to educate you as to why the coupon was not honored in the first place. I used to cashier for a restaurant and often had to explain why the coupon being offered couldn't be accepted.

After initially filing this report, I stumbled across some reviews from other people in regards to Byram's Lobster House. And some of the people seemed to have had "Questionable" experiences to say the least.


Hmmm take a look for yourself:


http://richmond.citysearch.com/review/10564346?reviewId=18777271



As for Jennifer, for "ASSuming" that this matter was never brought up to management. My wife did call as soon as she noticed we were overcharged, and guess what...absolutely nothing was done to rectify the matter, except for an invitation to come back there and eat again. Ummm No Thanks, we'll pass! There are other more reputable restaurants to choose from, and that's exactly where we will be dining at next time.


Oh yea, Nice attempt at damage control though...lol!

After initially filing this report, I stumbled across some reviews from other people in regards to Byram's Lobster House. And some of the people seemed to have had "Questionable" experiences to say the least.


Hmmm take a look for yourself:


http://richmond.citysearch.com/review/10564346?reviewId=18777271



As for Jennifer, for "ASSuming" that this matter was never brought up to management. My wife did call as soon as she noticed we were overcharged, and guess what...absolutely nothing was done to rectify the matter, except for an invitation to come back there and eat again. Ummm No Thanks, we'll pass! There are other more reputable restaurants to choose from, and that's exactly where we will be dining at next time.


Oh yea, Nice attempt at damage control though...lol!

After initially filing this report, I stumbled across some reviews from other people in regards to Byram's Lobster House. And some of the people seemed to have had "Questionable" experiences to say the least.


Hmmm take a look for yourself:


http://richmond.citysearch.com/review/10564346?reviewId=18777271



As for Jennifer, for "ASSuming" that this matter was never brought up to management. My wife did call as soon as she noticed we were overcharged, and guess what...absolutely nothing was done to rectify the matter, except for an invitation to come back there and eat again. Ummm No Thanks, we'll pass! There are other more reputable restaurants to choose from, and that's exactly where we will be dining at next time.


Oh yea, Nice attempt at damage control though...lol!

After initially filing this report, I stumbled across some reviews from other people in regards to Byram's Lobster House. And some of the people seemed to have had "Questionable" experiences to say the least.


Hmmm take a look for yourself:


http://richmond.citysearch.com/review/10564346?reviewId=18777271



As for Jennifer, for "ASSuming" that this matter was never brought up to management. My wife did call as soon as she noticed we were overcharged, and guess what...absolutely nothing was done to rectify the matter, except for an invitation to come back there and eat again. Ummm No Thanks, we'll pass! There are other more reputable restaurants to choose from, and that's exactly where we will be dining at next time.


Oh yea, Nice attempt at damage control though...lol!

I know the coupon that the customer was talking about. Unfortunately I have found that many people do not read the entire coupon just the offer. That coupon states that it is not valid on holidays and there is a $10.00 maximum. How ever there was a coupon that did have $5.00 off for Mothers Day and we offered it to people who had the coupon in question whether or not they brought in the $5.00 off coupon. The 50% off coupon usually has a lengthy expiration date although new one come out all the time.
I have run into the same situation with the entertainment card. People do not read the restriction. Either they come in on the holidays trying to use the card or they want to use it at lunch time when it states dinner entrees. Either way we always take a little some thing off.
If the $5.00 was not taken off at the time of payment I assure you it was not done on purpose and wish that the customer had brought it to our attention. We are not trying to ripoff anyone after all that would be counter productive in our line of work. We want the customer to come back because that is what keeps us going.