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Report: #1103605

Complaint Review: cabinets direct RTA - Franklin Park Illinois

  • Submitted: Mon, December 02, 2013
  • Updated: Mon, December 02, 2013
  • Reported By: matt — Ladson South Carolina
  • cabinets direct RTA
    11235 Franklin Ave Franklin Park IL
    Franklin Park, Illinois
    USA

cabinets direct RTA Frank Lamark World Craft Cabinetry Took my money, waited months before shipping, did not send the complete order, substituted items Franklin Park this is the warehouse Illinois

*UPDATE Employee: **Update Order Was Delivered**

*UPDATE Employee: Customer Information

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Cabinets direct RTA is owned by Frank Lamark, both he and the company have a colorful public record that is easy to research on line. Rated F by the BBB and under investigation at the writing of this blog by the state of IL. Cabinets Direct RTA advertised a special deal for customers to order the exact cabinets you wanted at a low price and they would be factory ordered with delivery in 8 weeks. I ordered my cabinets they took the money on August 5th 2013. I still do not have my order, it is nearly impossible to get anyone to answer the phone they respond only in e mail when they feel like it. After many times being told that product shipped and never arrived I did receive a partial order at the end of November with many substitutions made to my origional order and still many more peices missing. After many painstaking hours of trying to resolve this I still have a bunch of useless cabinets and they have my money. Stay away from these companies and Frank Lamark. I have never been mis led or blatently lied to by a vendor as I have by this one. I have e mails that prove my issue and illistrates the deal perfectly and they do not care. They are still selling on line as we speak, I cannot stress enough to stay away from this company and Frank Lamark. Cabinets Direct RTA is basicly a scam they mis led the consumer with a great offer, they have a professional website with TrustGuard endourseing them and it appears they are a professional company ........dont judge a book by its cover Cabinets Direct RTA is not a professional company they are a fly by night organization. Research them and Frank Lamark you can see his criminal record as well as how many others he has issues with. I wish I had!

This report was posted on Ripoff Report on 12/02/2013 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cabinets-direct-rta/franklin-park-illinois-60131/cabinets-direct-rta-frank-lamark-world-craft-cabinetry-took-my-money-waited-month-1103605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#1 UPDATE Employee

**Update Order Was Delivered**

AUTHOR: Company Management - ()

The Customer is INCORRECT**

 

The order WAS shipped and delivered.

See proof of delivery via Fedex with tracking number 2952944385

The order was then shipped back to the customer and a FULL refund was issued to the customer

 

 

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#2 UPDATE Employee

Customer Information

AUTHOR: Company Management - ()

There is no customer information on this complaint.

 

Please submit customer info so we may correct this issue asap

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