Cablevision DIgital Cable dishonest misrepresented package to entice Bethpage New York

Don,

If your supervisor at Cablevision were to hear you say "Grow Up" to a customer on the phone, I'd assure you that security would pay you a visit with a cardboard box as you need an attitude check.

It is clear, lie or not, that S. of Stamford was deceived into thinking he was getting all the channels as part of a package (as a note, as Don correctly indicated that regardless of the package, it's normal to get all the non-ppv channels coming through during the first month to acquaint the customer with what Cablevision has to offer).

Where S. says "The fact that I received the channels for exactly one month means nothing. It was slip in the cable box that was rectified after one month." Not a slip in the cable box. As I've said it would be normal to receive all the channels the first month regardless of what package you're in.

These are some of the options for the customer:

(1) Keep the same package and possibly pick up the
channels alacarte
(2) Move to a higher package
(3) Give up on those extra channels
(4) Switch to another telecommunications company if possible.

"I have been repeatedly told that a supervisor will call me to resolve the issue but never received any calls." Many call centers make that
promise. Sometimes you can't reach a customer as he/she may not be home with no answering machine or local phone service problem, but it's more usually the case that call centers are so busy that customers slip through the cracks.

"In the end I was offered one month's credit for all this, which I think is demeaning..." The problem here is S. was lied to and customer service wasn't able to readily resolve the issue.
From Cablevision experience, I can say this is a
daily occurrence with many customers for which Cablevision has to pay the price. I would suggest
starting with the head of the sales separtment who
came from Norvergence (check Ripoff Report on Norvergence, a business that thrived on deception)
to improve the sales department.

Don,

If your supervisor at Cablevision were to hear you say "Grow Up" to a customer on the phone, I'd assure you that security would pay you a visit with a cardboard box as you need an attitude check.

It is clear, lie or not, that S. of Stamford was deceived into thinking he was getting all the channels as part of a package (as a note, as Don correctly indicated that regardless of the package, it's normal to get all the non-ppv channels coming through during the first month to acquaint the customer with what Cablevision has to offer).

Where S. says "The fact that I received the channels for exactly one month means nothing. It was slip in the cable box that was rectified after one month." Not a slip in the cable box. As I've said it would be normal to receive all the channels the first month regardless of what package you're in.

These are some of the options for the customer:

(1) Keep the same package and possibly pick up the
channels alacarte
(2) Move to a higher package
(3) Give up on those extra channels
(4) Switch to another telecommunications company if possible.

"I have been repeatedly told that a supervisor will call me to resolve the issue but never received any calls." Many call centers make that
promise. Sometimes you can't reach a customer as he/she may not be home with no answering machine or local phone service problem, but it's more usually the case that call centers are so busy that customers slip through the cracks.

"In the end I was offered one month's credit for all this, which I think is demeaning..." The problem here is S. was lied to and customer service wasn't able to readily resolve the issue.
From Cablevision experience, I can say this is a
daily occurrence with many customers for which Cablevision has to pay the price. I would suggest
starting with the head of the sales separtment who
came from Norvergence (check Ripoff Report on Norvergence, a business that thrived on deception)
to improve the sales department.

Don,

If your supervisor at Cablevision were to hear you say "Grow Up" to a customer on the phone, I'd assure you that security would pay you a visit with a cardboard box as you need an attitude check.

It is clear, lie or not, that S. of Stamford was deceived into thinking he was getting all the channels as part of a package (as a note, as Don correctly indicated that regardless of the package, it's normal to get all the non-ppv channels coming through during the first month to acquaint the customer with what Cablevision has to offer).

Where S. says "The fact that I received the channels for exactly one month means nothing. It was slip in the cable box that was rectified after one month." Not a slip in the cable box. As I've said it would be normal to receive all the channels the first month regardless of what package you're in.

These are some of the options for the customer:

(1) Keep the same package and possibly pick up the
channels alacarte
(2) Move to a higher package
(3) Give up on those extra channels
(4) Switch to another telecommunications company if possible.

"I have been repeatedly told that a supervisor will call me to resolve the issue but never received any calls." Many call centers make that
promise. Sometimes you can't reach a customer as he/she may not be home with no answering machine or local phone service problem, but it's more usually the case that call centers are so busy that customers slip through the cracks.

"In the end I was offered one month's credit for all this, which I think is demeaning..." The problem here is S. was lied to and customer service wasn't able to readily resolve the issue.
From Cablevision experience, I can say this is a
daily occurrence with many customers for which Cablevision has to pay the price. I would suggest
starting with the head of the sales separtment who
came from Norvergence (check Ripoff Report on Norvergence, a business that thrived on deception)
to improve the sales department.

Don,

If your supervisor at Cablevision were to hear you say "Grow Up" to a customer on the phone, I'd assure you that security would pay you a visit with a cardboard box as you need an attitude check.

It is clear, lie or not, that S. of Stamford was deceived into thinking he was getting all the channels as part of a package (as a note, as Don correctly indicated that regardless of the package, it's normal to get all the non-ppv channels coming through during the first month to acquaint the customer with what Cablevision has to offer).

Where S. says "The fact that I received the channels for exactly one month means nothing. It was slip in the cable box that was rectified after one month." Not a slip in the cable box. As I've said it would be normal to receive all the channels the first month regardless of what package you're in.

These are some of the options for the customer:

(1) Keep the same package and possibly pick up the
channels alacarte
(2) Move to a higher package
(3) Give up on those extra channels
(4) Switch to another telecommunications company if possible.

"I have been repeatedly told that a supervisor will call me to resolve the issue but never received any calls." Many call centers make that
promise. Sometimes you can't reach a customer as he/she may not be home with no answering machine or local phone service problem, but it's more usually the case that call centers are so busy that customers slip through the cracks.

"In the end I was offered one month's credit for all this, which I think is demeaning..." The problem here is S. was lied to and customer service wasn't able to readily resolve the issue.
From Cablevision experience, I can say this is a
daily occurrence with many customers for which Cablevision has to pay the price. I would suggest
starting with the head of the sales separtment who
came from Norvergence (check Ripoff Report on Norvergence, a business that thrived on deception)
to improve the sales department.

Sales scum, is sales scum. Do you think he screwed you over on CVC's behalf? NO. He lied to put $$$ in his/her pocket.
Like any other company, you put something in place to sales reps to make money - the salespeople will try to exploit it. What I can tell you from the inside is that management looks over employees "numbers" and when they see a "pattern" of deception like yours, the sales rep gets greeted by security holding a cardboard box.

On a side note - not sure if they still do it, many times a "NEW" customer gets additional channels for the 1st month as an enticement to upgrade. This is not unique to CVC - nor is it unfair. Enjoy your freebies and don't upgrade. Before I worked for CVC - when I got a new house, (13 years ago) they gave me Optimum Gold for 60 days and all I wanted was family + HBO. I enjoyed all the extra channels, and dropped the box off at the Freeport Walk-in after 59 days.

Sales scum, is sales scum. Do you think he screwed you over on CVC's behalf? NO. He lied to put $$$ in his/her pocket.
Like any other company, you put something in place to sales reps to make money - the salespeople will try to exploit it. What I can tell you from the inside is that management looks over employees "numbers" and when they see a "pattern" of deception like yours, the sales rep gets greeted by security holding a cardboard box.

On a side note - not sure if they still do it, many times a "NEW" customer gets additional channels for the 1st month as an enticement to upgrade. This is not unique to CVC - nor is it unfair. Enjoy your freebies and don't upgrade. Before I worked for CVC - when I got a new house, (13 years ago) they gave me Optimum Gold for 60 days and all I wanted was family + HBO. I enjoyed all the extra channels, and dropped the box off at the Freeport Walk-in after 59 days.

Sales scum, is sales scum. Do you think he screwed you over on CVC's behalf? NO. He lied to put $$$ in his/her pocket.
Like any other company, you put something in place to sales reps to make money - the salespeople will try to exploit it. What I can tell you from the inside is that management looks over employees "numbers" and when they see a "pattern" of deception like yours, the sales rep gets greeted by security holding a cardboard box.

On a side note - not sure if they still do it, many times a "NEW" customer gets additional channels for the 1st month as an enticement to upgrade. This is not unique to CVC - nor is it unfair. Enjoy your freebies and don't upgrade. Before I worked for CVC - when I got a new house, (13 years ago) they gave me Optimum Gold for 60 days and all I wanted was family + HBO. I enjoyed all the extra channels, and dropped the box off at the Freeport Walk-in after 59 days.

Sales scum, is sales scum. Do you think he screwed you over on CVC's behalf? NO. He lied to put $$$ in his/her pocket.
Like any other company, you put something in place to sales reps to make money - the salespeople will try to exploit it. What I can tell you from the inside is that management looks over employees "numbers" and when they see a "pattern" of deception like yours, the sales rep gets greeted by security holding a cardboard box.

On a side note - not sure if they still do it, many times a "NEW" customer gets additional channels for the 1st month as an enticement to upgrade. This is not unique to CVC - nor is it unfair. Enjoy your freebies and don't upgrade. Before I worked for CVC - when I got a new house, (13 years ago) they gave me Optimum Gold for 60 days and all I wanted was family + HBO. I enjoyed all the extra channels, and dropped the box off at the Freeport Walk-in after 59 days.