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Report: #208899

Complaint Review: Canadian Tire - Red Deer Alberta

  • Submitted:
  • Updated:
  • Reported By: calgary Alberta
  • Canadian Tire 2510-50th Avenue Red Deer, Alberta Canada

Canadian Tire ripoff recommended and did work that not only did not fix problem created new problems instead Red Deer Alberta

*Consumer Suggestion: You get what you pay for

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While on my way camping, my car stalled three times on the highway going about 110KM per hour. The second time it stalled it would not restart, so I had the car towed to Red Deer Canadian Tire. At this time the only problem I was having was that the car stalled while driveing, and I told the mechanic that the stalling seemed to coincide with my lifting my foot off of the gas pedal.

We went to the hotel to wait for them to get it all figured out.The next day the shop manager phoned me and said that there was nothing wrong with my car, that he had it running all day long in the shop and it seemed fine. I told him to get in it and take it on the highway. He did that and it stalled. So we then had to rent a hotel room for a second night and wait for them to figure it out again. Later that afternoon, the manager (Jerrod) phoned me again and said "we know what's wrong with your car, and there's a 90% chance that if we replace the ignition module that will solve your problem" I asked how much and he told me three hundred dollars, and i told him to go ahead.

That same day jerrod phoned and told me to come and pick up my car. He asked one of the girls at the desk to go get my car and pull it out of the shop. She came back in and told the manager that it stalled three times on its' way out of the shop. I had already paid the bill by then of course.

I began telling the manager (Jerrod) that I wanted my money back and he told me "no, I told you that there was only a 90% chance that the problem would be solved and you took your chances" As I was speaking to the manager a young woman from another department came up from behind me and started swearing at me and told me that she didn't like the way I was talking to Jerrod. I told her to leave me alone, that this was between me and Jerrod, and she told me that she hoped my car blew up on the highway with me and my family in it. Jerrod assured me that the car would get me to my destination and that all i had to do if it should stall again was wait a half hour and resart it.

We drove away from Canadian Tire and noticed right away that my dash indicators (signals and fuel tank indicator) were not working anymore. Also, on reading the bill more carefully I saw that I had been charged for a tow (my car has lifetime roadside assist), and yet the odometer read the same as it did when they got it...even on the bill.....how did he get stranded without driving it even 1 KM?

We left for the campground and about five minutes from the park gate it stalled again, stranding us 100 KM away from the nearest town in the mountains, for four and a half hours. We phoned a tow truck which cost another $250. Jerrod in the meantime called my cell number to apologize for the behaviour of his employee. But still refused to refund my money, and at one point in time told me that he could take the ignition modulator back out, to which my response was to say "please do and give me back all of my money instead" He said he could not do that, but that he had a "talk" with the employee who had attacked me.

The car is fxed now (except for the indicators that Canadian Tire broke) and it turned out to be the fuel pump....I had asked Canadian Tire to check into the fuel line and the fuel pump, but I guess they didn't....they just went ahead and guessed at what the problem could be

Janet
Calgary, Alberta
Canada

This report was posted on Ripoff Report on 08/31/2006 04:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/canadian-tire/red-deer-alberta-t4r-1m3/canadian-tire-ripoff-recommended-and-did-work-that-not-only-did-not-fix-problem-created-ne-208899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

You get what you pay for

AUTHOR: Candy - (Canada)

POSTED: Friday, May 25, 2007

You probably wont want to hear this but.... in the automotive industry ( as with a lot of other businesses) you really do get what you pay for.
I dont work for Canadian tire, but I do work at a full service mechanical shop, and I can tell you that, when it comes to your vehicle, do not go for the "cheap" fix.

Canadian Tire, wal Mart, Miniute Lube, Mr Lube, all these places are what we would call a "cheap fix".

They get you in and get you out as fast as they can, and quality suffers greatly when you rush any mechanical job.

Be it a simple oil change or a whole engine overhaul, you want the right people doing a good job. And the sad fact of it all is, most of the people that work in the "cheap fix" type place, dont have the training or certificates to do the work they are doing.Hell, some of these kids dont even drive themselves.
Always take your vehicle to a fully certified shop.

ALWAYS ALWAYS ALWAYS talk to the service writer (guy behind the counter) about the service BEFORE they bring your vehicle in the shop.
ASK QUESTIONS! Even if you think they are stupid questions, ASK ANYWAY! You have every right in the world to fully understand the service needed before you hand over that visa card, or your keys for that matter.

Always research the company before you choose. Believe me when I tell you, there is NO shortage of GOOD automotive shops in Calgary. I work at one of the best.

Be willing to spend a little more money. Automotive parts are not cheap. Depending on the year, make and model of your vehicle parts can range anywhere from pocket change to thousands of dollars, which brings me to my last point.
Regular Service!!!! Always have your vehicle summer or winterized. When we perform these services we do a inspection of the entire vehicle, from tires to brakes, to fluid levels to checking all your lights and so on. Regular service will keep your car running good all year round, which will eliminate down time and nasty 'surprise' fixes.

So, with all that being said, stay away from the cheepies and give your car some love, it will love you back for years to come.

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