Capital One Bank Ripoff Pyramiding over limit fees to disabled veteran Internet

Note: Website is screwed up so I HAVE to insert this comment to view my report.

This is an update to what has happened.   After a few years of farming off their credit debts to collectors of various agencies, they have decided on a course of action to sue in a small claims court.  I still do not have what amounts to any accomodation upon my rights concerning American with Disabiliities act. as Capital One blindingly refuses to acknowledge my rights to a written correspondence that does not involve talking on a phone line.   I refuse to stoop to their level, and can, if so inclined, sue them in another court for refusing to acknowedge and correct their part of the ADA where they are ordered to comply with its terms or be found liable for violating civil rights in Americans with disabilities.   I do not know how these companies can get away with side-slipping their own federal requirements to accomodate my disabilities, but there is more than one way to get them to take notice.  I chose a rather blunt way to make them WAKE UP!

And it's not going to look pretty on the court record.   Shame on you Capital One.  And that Lawfirm that represents Capital One, you really should have been told the whole truth or you wouldn't be in the position you've found yourselves in.   Too bad you can't drop your client for making you appear to violate the ADA.  For shame!
Federal Court isn't going to look to good for you.

Oh well, you'll learn - just like all you other greedy scumbag bankers who tried to pyramid charges upon charges to credit card users who were only trying to pay other legal expenses with an approved higher limit on one card....(but wait - there's two or more other cards you offered at higher interest rates and yearly fees that you would lend to me absolutely)  ::Insert "dangle dangle" predatory credit-lending tricks here::

Guess that lesson will go on and on for the ripoffreport.com reports.
You will not be able to dodge the facts of this case, Capital One.  You used pyramiding of fees on top of fees - declined combining credit cards into just one card for excuses you purposefully placed on them as having to be at zero balance before that can qualify.  But when one is closed, you try to charge more fees to keep it open right away so it can't be combined with another account and when that happens, a new annual fee is applied (Neat crookery huh?) .  Your Indian Call center was a cute touch too - droids who hardly speak coherent English are only doing their job when they are reading from cue-cards.   Seems they don't have a cue-card for "What If Consumer wants a direct name and address to make contact with Capital One?
Particularly true for us disabled people who don't have the resources to listen to a "recorded" phone conversation and remember what the other person is saying.

Disabilities related to speech-perception are like that, but it's you who are going to have to face the ADA/ Federal law when you come in with your fancy lawyer tricks.

Seven years ago, this could have been a much different story, but you lost at your own doing.  

I do not expect your law firm will be too happy when their bill is turned over for collections ... against you.

After shifting their accounts to several collection agent accounts over the last several months, there is still no clear indication that Capital One wants to settle this matter. On the contrary, they want to push up the interest on these debts. They prefer to shift each of these accounts to separtate collection agencies scattered throughout the states. One agent does not know anything about the other existing accounts. Was this deliberate? It appears that way.

In short time, I will add the photos of the numerous collection agencies' letters. Not one of them addresses the facts:

1. There are currently three separate accounts, not just one.
2. Capital One consistently refuses, or ignores my requests to accomodate my disabilities. See "call now" on their notices.
3. Capital One refuses culpability in their deliberate attempt to block communications as a standard practice for their own benefit. It's not just against disabled Americans.
4. By referring my three separate accounts to three separate collection agents, instead of just one, Capital One actively places barriers to any meaningful and productive dialogue about any settlements, with Capital One.

My impression is that Capital One does not want to be served with papers. Excuses and blames are thwarted back at the consumer for not "talking" to them in the first place. I DO talk, by WRITTEN CORRESPONDENCE ONLY, to someone who is a specialist at Capital One, but Capital One REFUSES to divulge that information. How convenient for them. They just dont like to receive Certified Return Receipt letters because that would place them in a compromizing position (legal perspective). How inconvenient for consumers getting the rip-off. The only correspondence is on a phone call to someone outsourced from an Foreign agency working on behalf of Capital One, who can never get the vital facts to Capital One in the first place, because of the language barriers and constant miscommunications this usually leads to.
I have already tried that route several years ago and told them time and again about my disabilities, by phone. Capital One is not stupid, they know exactly what they are doing.

Without a name, position in company, and address to which I can send written correspondence, Capital One has no excuses. If they still persist in this denial of the terms of their requirement to accomodate my disabilities, then I have no other choice but to file in a small claims court for lack of loan considerations in their contracts for all three accounts. Three separate cases will look really bad on them. In the end I probably will win and Capital One will just have to eat it on all three accounts. Anyone who has insight into this situation, please speak up now.

I got another "settlement" offer. 50% from one account.



How many more of these can I expect?

If I dont pay any of these bogus charges for a certain length of time, wont they simply become a write off anyway?



I treat this no different than a landlord-tenant relationship. Dont fix the crooked stuff, dont get paid.



Since many readers are not disabled veterans, it seems that a Predator like Capital One has some leverage. They simply did not have a case like mine.



My credit is worthy - I got a new truck about three months ago and there isn't any problem opening new accounts. I think that other creditors disregard the crap that Capital One puts in credit reports. It stands to good reason...(Capital One)wont get their money back because of their slimy dealings.



There are companies out there that treat their customers with respect. Capital One just manages to muck up their own name whenever reports like this one make it online. So, then, who has the problem with their credit management business?



I think Capital One does- unless they fix their crooked dealings. And I DONT have to pay them until they can change their credit terms on my honest, and fair, terms.



Until them.....they can sit on it and it will go nowhere except off the credit report in due time.

My impression is that companies like this one prefer phonecalls over letters simply because they can record them for their own use, and let callers say something by mistake. A mistake that is contrary to what was really meant but is not apparent whenever the audio is played back to other people. Moreover, because of my disability, I cannot make phonecalls where there is a business relationship. It hampers my ability to discuss anything and because there is no letter, I have nothing to refer back to, nothing to compose my thoughts for clarity. And because there is nobody to write back to, there is no two-way written correspondence. Capital One must not like clarity.



Sounds like they are doing this, not because of anybody's disabilities per se, but for their own illicit gain from whomever. It's kind of hard to dispute or discuss anything without an effective two-way exchange.



It's easy to refer to a recorded telephonic conversation, but then again....what people say and what people do are two different things. That goes both ways. Capital One is not allowing me the opportunity to communicate with them effectively and accurately in the best way that I can. Instead, they demonstrate their intent by creating barriers to communication.



It is true, the reps that I talk to on the phone sounded like they came from a foreign country.,like India and can barely speak English.

For someone who has a perception disability, and someone else who doesn't speak proficient English, this communication problem can become magnified. It's difficult enough for a normal person to try to talk with someone who doesn't have good speaking skills and one may misinterpret what is being said by the other. It just doesn't make good business sense.



So then, is it my perception, or is it Capital One's goal to create this barrier?

Yes, they can sue me, but then I dont believe they have a leg to stand on. Their refusal to accomodate my disability leaves them open for a counter-claim??? Not sure, but I have made contact with a local organization that acts as an advocate for people with disabilities, and I am certain they have dealt with this issue before.



It is an abusive business practice (illegal or not) and anyone can see the intent behind it. Therefore that is why this report has been filed online for others to review, beware, offer their info, etc. It is a scam in my eyes and I am certain from reading the other reports, it is in many, many others as well.



Pyramiding is a rip-off. It is deception by practice, and it's against the law. Capital One may be "skirting" the legalities line, but it fools no-one. If there isn't a law that applies to this particular case of the "pyramiding" scam, then the law needs to be modified to incorporate credit cards as well. Its not the law, but the meaning and intent of the letter of the law that is applied in courts.



It sure is nice to see written communication for a change. At least people do it here.



;)



My computer is still answering Capital One's collection ageny callers, and they still haven't responded to the message by sending a letter. Funny that they dont have a perception disability but they still insist on calling someone who does....(why do they continue to call???)



Maybe they didn't listen to the computer message the first time around...(or second, or third, or more, like 24 times in the last month for one agent).



My computer doesnt let these callers through because of their past abusive behavior. It sure brings me satisfaction whenever the phone doesn't ring and my computer logs them. Finally, it has been effective at forcing Capital One to respond by letters, like the one I am about to post here in this report. Unfortunately for them, you can note, they still insist on phonecalls. D'oh



Everyone's input is welcome.

I will continue to write and post updates as they happen.

I worked for them for over 6 years and they will never change. They find it cheaper to give multi-credit cards instead of 1 credit card witha large credit line. They figure if you charge off your account they have already made enough money off it it won't hurt to bad. Like you said because each account has separate annual membership fees and interest rates. By the time you pay you first membership they are already even for the account, everything from interest to the additional memebership fees after that first one to them is just plan profit. With you problem, you can notify them to only contact you by mail only and ask them to stop calling. There a 2 card types the use the terms as underserved (people with less than perfect credit or high debt ratio and a prime customer) because of how they do things they have outsourced all there Underserved market calls (which it sounds like your card is) to india country or other call centers in here in the US but and not actual employed by Capital One. I apologize to every one about helping to make this beast (Capital One) but the pay was great until they laid off over 1400+ associates. If you have an account with them get rid of it. Because of outsourcing they have eliminated over 1400+ positions and will continue to do more why the top of the company keeps getting paid with HUGE stock incentives. Though some top company officials collect no actual salary they receive stock option that was padded the upper managements pockets at my expense and 1400+ associates to lose theres jobs. They don't have money to pay us to keep our positions but they do have enough money to purchase a large Bank in Europe. They paid over 2 billion for that. The only way for the cardholders in america to say we are tired of this and hurt them in the pocket by cancelling the credit cards.

I worked for them for over 6 years and they will never change. They find it cheaper to give multi-credit cards instead of 1 credit card witha large credit line. They figure if you charge off your account they have already made enough money off it it won't hurt to bad. Like you said because each account has separate annual membership fees and interest rates. By the time you pay you first membership they are already even for the account, everything from interest to the additional memebership fees after that first one to them is just plan profit. With you problem, you can notify them to only contact you by mail only and ask them to stop calling. There a 2 card types the use the terms as underserved (people with less than perfect credit or high debt ratio and a prime customer) because of how they do things they have outsourced all there Underserved market calls (which it sounds like your card is) to india country or other call centers in here in the US but and not actual employed by Capital One. I apologize to every one about helping to make this beast (Capital One) but the pay was great until they laid off over 1400+ associates. If you have an account with them get rid of it. Because of outsourcing they have eliminated over 1400+ positions and will continue to do more why the top of the company keeps getting paid with HUGE stock incentives. Though some top company officials collect no actual salary they receive stock option that was padded the upper managements pockets at my expense and 1400+ associates to lose theres jobs. They don't have money to pay us to keep our positions but they do have enough money to purchase a large Bank in Europe. They paid over 2 billion for that. The only way for the cardholders in america to say we are tired of this and hurt them in the pocket by cancelling the credit cards.

I worked for them for over 6 years and they will never change. They find it cheaper to give multi-credit cards instead of 1 credit card witha large credit line. They figure if you charge off your account they have already made enough money off it it won't hurt to bad. Like you said because each account has separate annual membership fees and interest rates. By the time you pay you first membership they are already even for the account, everything from interest to the additional memebership fees after that first one to them is just plan profit. With you problem, you can notify them to only contact you by mail only and ask them to stop calling. There a 2 card types the use the terms as underserved (people with less than perfect credit or high debt ratio and a prime customer) because of how they do things they have outsourced all there Underserved market calls (which it sounds like your card is) to india country or other call centers in here in the US but and not actual employed by Capital One. I apologize to every one about helping to make this beast (Capital One) but the pay was great until they laid off over 1400+ associates. If you have an account with them get rid of it. Because of outsourcing they have eliminated over 1400+ positions and will continue to do more why the top of the company keeps getting paid with HUGE stock incentives. Though some top company officials collect no actual salary they receive stock option that was padded the upper managements pockets at my expense and 1400+ associates to lose theres jobs. They don't have money to pay us to keep our positions but they do have enough money to purchase a large Bank in Europe. They paid over 2 billion for that. The only way for the cardholders in america to say we are tired of this and hurt them in the pocket by cancelling the credit cards.

I worked for them for over 6 years and they will never change. They find it cheaper to give multi-credit cards instead of 1 credit card witha large credit line. They figure if you charge off your account they have already made enough money off it it won't hurt to bad. Like you said because each account has separate annual membership fees and interest rates. By the time you pay you first membership they are already even for the account, everything from interest to the additional memebership fees after that first one to them is just plan profit. With you problem, you can notify them to only contact you by mail only and ask them to stop calling. There a 2 card types the use the terms as underserved (people with less than perfect credit or high debt ratio and a prime customer) because of how they do things they have outsourced all there Underserved market calls (which it sounds like your card is) to india country or other call centers in here in the US but and not actual employed by Capital One. I apologize to every one about helping to make this beast (Capital One) but the pay was great until they laid off over 1400+ associates. If you have an account with them get rid of it. Because of outsourcing they have eliminated over 1400+ positions and will continue to do more why the top of the company keeps getting paid with HUGE stock incentives. Though some top company officials collect no actual salary they receive stock option that was padded the upper managements pockets at my expense and 1400+ associates to lose theres jobs. They don't have money to pay us to keep our positions but they do have enough money to purchase a large Bank in Europe. They paid over 2 billion for that. The only way for the cardholders in america to say we are tired of this and hurt them in the pocket by cancelling the credit cards.

I'm sorry to be the bearer of bad news, but I don't see what you could possibly hope to get out of a lawsuit. 1. You applied for credit cards. 2. You received them and used them (by using them thereby agreeing to the terms) 3. The Credit card companies want the money you used to be paid back to them. 4. You got more accounts than you can keep track of= Not the credit card companies fault. 5. You asked them for certain concessions= your prior agreement to thier terms (by using the cards)means they don't have to change things on your account unless they want to (you feeling like it is necessary does not mean they have to change anything) 6. YOU STOPPED PAYING, again your fault, not thiers.

My suggestion: buy a notebook and keep track of all your financial data, or buy a computer program - their are some great, really easy ones that will do most all the work. Be angry all you want, but don't blame your mistakes on the companies you owe money too. And no I do not work for any credit company.