Capital One Bank - RMA Collections ripoff violates FTC rules to harras me Salt Lake City Utah

I'm sorry to hear you aren't happy with the collection agency that Capital One uses. I used to work for a credit card company so I can shed a little light for you.

It generally takes up until the 6th billing cycle of no payment for an account to be sent to a collection agency. Once sent to a collection agency, it is totally at the discretion of that agency to make collection efforts. The original creditor from that point forward has nothing to do with the account anymore. They were telling you the truth when they told you they were no longer holding the account.

Basically credit card companies use the collection agencies to do their dirty work. Really it is a necessity. I am certainly not saying you are one of these people but there are tons of people who never pay their bills with the original credit card but get scared when they realize it went to outside collections and pay it. The way they see it is, they aren't going to be nice about it anymore so they send it off to other people to handle it for them. Really, they won't care if you think that agency isn't being nice to you or treating you the way you want them to. Now if they are cussing you out and calling you at 1 in the morning, they are in violation of banking regulations. Pretty much if they aren't doing that, Capital One won't be worried about any complaints you have with them.