Complaint Review: Capital One - Nationwide
- Capital One capitalone.com Nationwide U.S.A.
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- Category: Credit Card Processing (ACH) Companies
Capital One harrasment Nationwide
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Capital One did not send a bill in December, so the payment slipped by. When I finally got a bill it was for double and a $29 late fee. Here the good part, the double payment was mailed, but I was getting phone calls, caller ID says private, some were only one hour apart, late at night. When calls were answered they would not identify themselves.
After three calls one night, I answered one. They said they would drop the fine if I would go to automatic pay, he came close to demanding my checking account number. After refusing this service a dozen time in 20 minutes I asked for a supervisor, none were there(sounds funny), I told him to be sure to send me a statement and he has lost a customer, and he hung up on me.
The bad thing about this is there customer service must be in India, everyone that called had the same acsent, I could only understand half of the sales pitch..
I will complain to someone higher up, but I'm sure the call will be routed to the same office in India.
J
Indianapolis, Indiana
U.S.A.
This report was posted on Ripoff Report on 12/28/2003 10:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one/nationwide/capital-one-harrasment-nationwide-76031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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