Complaint Review: Capital One - Richmond Virginia
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- Author Not Confirmed
- Capital One www.capitalone.com Richmond, Virginia U.S.A.
- Phone: 800-955-7070
- Web:
- Category: Credit & Debt Services
Capital One Secured Card, Account Closed, Still Billing, Way over the original limit! consumer fraud ripoff Richmond Virginia
*Consumer Comment: Cap one
*Consumer Comment: Why would anyone want to get a credit card or car loan with capital one they are the biggest offenders in consumer abuse i' dealt with them in 2004 when they purchased a old credit card account
*Consumer Suggestion: DON'T FEED THE HOGS!!!
*Consumer Comment: Should Read Contract Better
*0: Cap One Reps out There?
*0: Investigation Results
*0: Investigation Results
*0: Investigation Results
*0: Investigation Results
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I had a secured credit card ($200 limit / $200 sec. deposit) with Capital One that was closed in mid-1997. My balance at the time the account was closed was below the limit (approx. $175), and they were told to apply the security deposit to the outstanding balance, close the account, and send me the refund of the balance.
Upon my husband's inspection of my credit report (before applying for our first mortgage), he noticed that this account had been listed as "charged-off." The rip-off here is that the security deposit was apparently not applied, nor any refund issued, and Capital One TO THIS DAY is continuing to add late fees, overlimit fees, and continues to charge off the debt.
An original balance of $175 has become $957 as of 7/2002. Outrageous!
It appears that the company continues to charge off abounts on a rolling basis, as it was listed on my Experian report 11 (yes, ELEVEN) times as being charged off. My TransUnion report shows the amount being charged off entirely in 1997, but with a $957 past due balance.
Contacting Capital One regarding this account has been to no avail. They state that the account has been sold off, and is no longer active, and that we need to contact the collection agency handling the problem. They offered to settle it for 1/2 the amount, but then it would stay on my report for an additional seven years. Furthermore, the account is listed as being a Capital One account, not a collection agency. They continue to increase the balance and report on the account, even though it's been inactive for nearly five years.
What's even funnier, is that my husband and I have current, unsecured accounts with Capital One, since they offered us the cards with no annual fees. How can that happen?
We've since launched an investigation into the matter with TransUnion, but haven't received any disposition on the case yet. We don't really know what else we can do in this case, other than to make others aware of this scam.
This website has several other stories of this happening, and it would be interesting to see how Capital One treats this from an accounting perspective.
Any suggestions / help would be greatly appreciated! Thanks for reading.
Ellie
Evergreen Park, Illinois
This report was posted on Ripoff Report on 09/03/2002 03:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one/richmond-virginia-23285-5015/capital-one-secured-card-account-closed-still-billing-way-over-the-original-limit-cons-28883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 Consumer Comment
Cap one
AUTHOR: cjflip - (USA)
SUBMITTED: Sunday, January 22, 2012
Don't give this creditor your biz. They are the biggest consumer ripp off company who doesn't give a s**t about you. I suggest you settle this or it will only get worse. They will take whatever they can from you as increasing your balance will not stop. They will proceed to lidigation and take you to court. These guys are ruthless! Run as fast and as far as you can from Capital One. Regarding the bail out money the other post mentioned, capital one along with many other banks have paid back. At least this is what I have read. Lastly, try to get someone that speaks well when you call them. Rediculous
#8 Consumer Comment
Why would anyone want to get a credit card or car loan with capital one they are the biggest offenders in consumer abuse i' dealt with them in 2004 when they purchased a old credit card account
AUTHOR: Former Customer - (USA)
SUBMITTED: Thursday, December 29, 2011
I dealt with them, in 2004 when they purchased a old credit card account. There not "Friendly" or "Nice" they was very hateful & abusive toward me even while i was trying to pay them. They was a "Nightmare" to deal with. I'll never deal with them again!.
#7 Consumer Suggestion
DON'T FEED THE HOGS!!!
AUTHOR: rock star from mars - (USA)
SUBMITTED: Saturday, December 10, 2011
I don't know why you are worried about that card you said you closed it in sept 3 2002 two years past the 7 yrs it should be off your credit report any ways.Capitol One got a tax payer bail out so don't feel bad about it! Don't pay 1cent to them it will start the 7 years all over again!!!! tell them to eat s**t and bark at the MOON!!!!!
#6 Consumer Comment
Should Read Contract Better
AUTHOR: steveshouse1676 - (USA)
SUBMITTED: Thursday, December 08, 2011
I believe you should have read over your paperwork better as it clearly states that the deposit required for the secured card can not at any time be applied towards the balance remaining for the card itself. This was stated in the initial letter sent stated that you were approved for the Card. It came with the basic paperwork needed for fees and fines as well as deposit information all in one envelope. Maybe next time you should read your statement better before deciding to leave a balance on a card and canceling your account with Capital One Secured MasterCard.
#5 0
Cap One Reps out There?
AUTHOR: - ()
SUBMITTED: Wednesday, September 25, 2002
I'm still waiting to see a rebuttal from any of the Capital One reps out there who seem to like revictimizing people.
Why no statements?
Why hasn't the company responded to my repeated inquiries?
Do you think this is legal?
I have joined with the San Francisco law firm handling the class action suit against Capital One, and I've heard from other sources that it should be a winner.
How can this happen in America?
#4 0
Investigation Results
AUTHOR: - ()
SUBMITTED: Sunday, September 08, 2002
The results of the TransUnion investigation are in, and it appears that Capital One is still claiming validity of the debt.
As of 8/2002, the balance increased another $15 from the previous month to $972.
We still do not get statements detailing what the charges are for (why $15?).
#3 0
Investigation Results
AUTHOR: - ()
SUBMITTED: Sunday, September 08, 2002
The results of the TransUnion investigation are in, and it appears that Capital One is still claiming validity of the debt.
As of 8/2002, the balance increased another $15 from the previous month to $972.
We still do not get statements detailing what the charges are for (why $15?).
#2 0
Investigation Results
AUTHOR: - ()
SUBMITTED: Sunday, September 08, 2002
The results of the TransUnion investigation are in, and it appears that Capital One is still claiming validity of the debt.
As of 8/2002, the balance increased another $15 from the previous month to $972.
We still do not get statements detailing what the charges are for (why $15?).
#1 0
Investigation Results
AUTHOR: - ()
SUBMITTED: Sunday, September 08, 2002
The results of the TransUnion investigation are in, and it appears that Capital One is still claiming validity of the debt.
As of 8/2002, the balance increased another $15 from the previous month to $972.
We still do not get statements detailing what the charges are for (why $15?).
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