CarId CarId.com Falsely represented items in stock, shipping costs, shipping dates, and refused to provide refund. Cranbury New Jersey

On Jan 4, I placed an order with CarID. The company showed all of my products were in stock and would ship within 24-72 hours. On Jan 6, I checked to make sure everything had shipped, and it showed that two products would not ship out until Jan 9. Since that was 5 days instead of the 72 hours promised, I called to cancel the order of one of the products. I followed their procedure and followed up with a phone call. Any phone calls to this company's customer support department leave you on hold for 30-40 minutes. I also received announcements stating they were closed during times they claimed to be open. I confirmed the cancellation of the product. On Jan 9th, I called to see why the other product had not shipped. They promised that it would ship out that day. On Jan 11, I noticed that the produect had not shipped, but the the product that was previously cancelled 5 days earlier now showed a status of shipped. I called to speak to a representative. They told me that the product that should have shipped on Jan 9, was now scheduled for Jan 12. And that they did see that the product that had shipped was indeed supposed to have been cancelled. They instructed me to refuse the shipment from the shipping company. I was also told that I would receive a call from the company in the morning. On Jan 12 I refused the package as instructed, but did not receive a call. I spent hours on hold again and finally spoke to someone who confirmed that I was told correctly to refuse the package and should see my refund by the end of the week. On Jan 13, I again received a call from the shipping company. I again refused the package. I explained to them that was what the vendor had instructed me to do. On Jan 14, I received an email from the company stating that they would not issue me a refund because I refused the package and the return shipping was more than the product was worth. I was also informed that the product that was supposed to ship on Jan 12 was discontinued but I could buy a different product at a much higher price. So far they have taken $367 of my money and not provided me with any products. They falsely claimed to have items in stock that were not in their possession. They represented their products as being $150 less than their competitor, then assessed $140 in shipping charges. They promised shipping within 3 days that later turned in to 30 days. This company has been fraudulent in every aspect. They force customers to stay on hold for 45 minutes in order to discourage contact. After waiting for such a long period they would often send me to a voice mail box that would then drop my call. Please help. $367 is too much money for a company like this to be able steal from a customer.