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Report: #169122

Complaint Review: CarMax - Duarte California

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  • Reported By: Los Angeles California
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  • CarMax Duarte, California U.S.A.

CarMax SHAME ON YOU!!! WIll Not Honor Warranty, ripoff Duarte California

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My CD player skipped from the start but I thought maybe it was my CDs were bad. I finally took it to a place for repair and gave them all my warrantee papers.
After a 3 ring circus of phone calls, the repair was done and I had to pay for it myself.

They sell used cars, and sell you a very costly extended warranty. I ASSUMED that would cover a simple repair on the CD player. I got a whole lot of double talk about this particular repair having to be covered by the orig warranty when the car was sold to the orig buyer. They never said I had access to that warranty.

The repair that was done did not correct the problem. I again contacted Carmax about it and after speaking to too many people with too many accents, I was told that AT THE TIME I first made the complaint, it COULD have been covered the that orig warranty (which I knew nothing about).

They are so cheap they won't even find a used working stereo from another auto to put in my car. Kiss another bogus $1500 bumper to bumper useless warranty goodbye.

I see there are several Carmax complaints here.
When does the legal help you talk about kick in? How would you like to buy a fresh car and not have a stereo to listen to?

Deborah
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 12/23/2005 04:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carmax/duarte-california/carmax-shame-on-you-will-not-honor-warranty-ripoff-duarte-california-169122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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