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Report: #893543

Complaint Review: Carmax - miamisburg Ohio

  • Submitted:
  • Updated:
  • Reported By: sandman75 — springboro Ohio United States of America
  • Carmax 3555 Miamisburg-Centerville Road miamisburg, Ohio United States of America

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I bought a 2008 Jeep Commander last September from Carmax in Miamisburg, OH. Since then, I have had to pay over $3,000 in repair work.

The trans-axle differential had to be replaced at a cost of $1,750. When the trans-axle work was done they found the rear brakes were shot and needed replaced for $450.

This week I had to have the front right bearing replaced at a cost of $800.

When you buy a used car with only 50,000 miles you 'trust' the dealer to have sold you a good quality car. So much for their 125+ point inspection.

No, I did not buy the extended warranty because I've owned enough cars in my life to know that it's more of a marketing gimmick than anything. In buying a car from a dealer I expect the dealer to have done it's part in making sure the car is in good working order. Sadly, this was not the case. I called the dealer to tell them about the problems and all I got was "you didn't buy the extended warranty" line and not a concern for the problems with the car. I would not recommend anyone to purchase from Carmax.

This report was posted on Ripoff Report on 06/06/2012 05:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carmax/miamisburg-ohio-45449/carmax-continual-maintanence-problems-and-repairs-miamisburg-ohio-893543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#3 Consumer Comment

Don't buy the warranty gimmick.

AUTHOR: Flynrider - (USA)

POSTED: Monday, June 11, 2012

    An expensive limited used car warranty is not a substitute for having a car checked out by a qualified mechanic.    Take a stroll through the "Auto Warranties" section of this website.   Anyone who thinks one of these $2300 pieces of paper is going to fix everthing that breaks on their crappy used car is living in a dream world.    Don't take my word for it.   Look for yourself.

   I'm not surprised that a car salesman would advocate them, though.  The warranties generate about 75% profit and pays a hefty commission. 

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#2 UPDATE Employee

Not all car salesmen are bad

AUTHOR: MunkeyHunk - (United States of America)

POSTED: Sunday, June 10, 2012

You say that you've owned enough cars in your life to know that the extended warranty is a marketing gimmick? Did you even read the brochure that they gave you on it? cause it would have told you that everything you mentioned besides the breaks were covered under that warranty.

Owning so many cars you might have thought to look up reviews on the car before you bought it. Jeeps are horrible. When it was at Carmax I can tell you that the breaks and everything else in that car was perfectly fine though. You know how I know it was fine? Cause when you buy it they give you 30 days to come back if anything is wrong and they will fix it for free. Obviously you didn't have anything happen within the first 30 days else you wouldn't be complaining that you had to pay for it yourself now would you?

Next time get the warranty. On that car it probably would have cost you $2300 for an additional 75,000 miles of coverage. That would have more then paid for your repairs and any other ones that came up. 

And before you ask, yes I am a FORMER employee of Carmax. I was a Sales Consultant. And guess what? Even before I started working there I always bought the extended warranty and I never regretted it. Saying no to the warranty is like saying no to car insurance, cause eventually something is going to happen that you need both of them for, no matter how many inspections are done.

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#1 Consumer Comment

Not strictly a Carmax issue.

AUTHOR: Flynrider - (USA)

POSTED: Wednesday, June 06, 2012

" When you buy a used car with only 50,000 miles you 'trust' the dealer to have sold you a good quality car.  "

  Seriously?  Normally the words "trust" and "car dealer" are only used together in jokes.  As a group, car salesman did not earn their slimy reputation by being trustworthy. 

  When you buy a used car of any vintage, you have to get it inspected by a trusted mechanic BEFORE you buy it.  If you choose not to do this, you're just rolling the dice with your money.  Any problems that occur after you drive off the lot with an "as is" purchase are your problems.  Knowing that, you can see that there is no substitute for getting your own inspection.

  You're correct about extended warranties.  They're usually not worth the paper they're printed on.  They are most often used by slimy dealers to reassure people who are about to buy a piece of junk without an independent inspection.   Only later do they find out that nothing that breaks is covered.  By then, the salesman has long collected his commissions.

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