Complaint Review: CarMax
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September of 2013 , I was in the market for a newer truck. I found myself @ carmax located on Jefferson avenue in Newport news Virginia's on a Sunday afternoon. The salesman explained that he was on a salary to in some way make him seem less than pushy. I opted to test drive a 2009 Dodge Ram 1500 . Blue in color, 4 doors and from what I could see , the body looked straight and clean. I am not an auto body expert ,but I specifically ask 4 times if this vehicle had ever been involved in any accidents , to wit I was told no. This was a lie.
The truck has been hit on the right rear so hard it has twisted the cab and all the cheap paint and bondo in the world can not hide bad body work from the trained eye of an auto body repairman , as a result of some careless moron backing into my tailgate.
Scott, my body repairman was able to confirm what I had suspected. The bed and rear bumper was filled heavily with bodyfiller and thea tailgate was from a junkyard. The cab is twisted enough to see the gasket starting to peel out and the drivers door has always made alot of noise when closing. Let mereiterate , if I had not been lied to , I would not have purchased this truck. It is my opinion that infact Carmax on Jefferson Ave. in Newport News Virginia omitted this information intentionally and provided false and misleading tactic .
If anyone at Carmax would like to discuss this with me personally, I welcome the opportunity . You can meet me at the repair facility where the work was performed or I can bring it in. Either way, this posting isn't coming down until somebody addresses this in person, and I mean face to face.
This report was posted on Ripoff Report on 07/24/2014 08:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carmax/nationwide/carmax-semantics-and-intentional-omission-newport-news-virginia-virginia-1164840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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