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Report: #1308546

Complaint Review: Carmichael throne - cumming Georgia

  • Submitted:
  • Updated:
  • Reported By: Anthony — Parkland Florida United States of America
  • Author Not Confirmed What's this?
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  • Carmichael throne cumming, Georgia USA

Dan Carmichael Crap Product, Bad Customer Support , Ignores customers cumming Georgia

*Author of original report: Resolved

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I found this company via a web search looking for a chair to help my back pain. 
I bit the bullet on the high end price and purchased one. CT-B94 to be exact 

The company buys a cheap $250 eurotech chair and adds a custom seat cushion to it.  The problem is the chair is of bad quality. The cushion is matted down after a week of use. 

Certainly not worth the price tag they put on it  ($721 marked down to $554 right now) I have had it a week and its breaking 

----

aside from quality , I had paid $88 for expidited 3 day shipping. The chair didnt arrive for a week so i called. I was told by Dan that all orders ship the following week. Ok , no problem, ill wait.  I didnt put up a fight about my shipping or anything I figured "great they are custom made"  Two more weeks passed. I called to find out what was going on 

Dan answered and said he was not at the office that he would call me back in 20 minutes. 
I never got a return call and no answer when i called again. 

I called again the folowing day. Dan said that the chair shipped the day after i ordered it and UPS must have lost it. A whole different story than the first and it didnt make sense.  He said he would ship out a new chair immediately. Which he did "promptly" 2 days later.

No mention of returning my shipping costs. No appology.

3 weeks later I recieved a chair of questionable quality. They dont care about thier customers or the quality of work they put out.

Dont waste your money on these. Itll help your back for a few days before the cushions are matted down and the chair breaks.  

This report was posted on Ripoff Report on 05/30/2016 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carmichael-throne/cumming-georgia/dan-carmichael-crap-product-bad-customer-support-ignores-customers-cumming-georgia-1308546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Resolved

AUTHOR: - ()

POSTED: Monday, May 30, 2016

 Dan resolved all issues and made everything right. Seems this situation was a one off thing that was a first for him as well. Usually id be inclined to say it was questionable but after a long conversation Dan and this company completely changed my mind. Id like to remove this report

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