Complaint Review: Carnival Cruise Lines - Jubilee - Internet
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- Carnival Cruise Lines - Jubilee www.carnival.com Internet U.S.A.
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- Category: Cruise Ships
Carnival Cruise Lines Jubilee Shake, Rattle, And Roll On The Jubilee Internet Internet
*Consumer Comment: Not all Bad ..I agree that there are things to be fixed, but we were more than satisfied
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NOTE: We have contacted Carnival personally and have resolved our issue with them. We are simply posting this here to keep other people from taking the Jubilee without knowing about it's vibration problems.
First, let me start by saying that my husband and I sailed on the Carnival Fascination out of Miami last year and we LOVED it!! So, that's why we booked our second cruise through them as well.
We sailed out of Galveston, Texas on November 30, 2002 on the Carnival Jubilee. It was our 6 year Anniversary so we were thrilled at the fact that we could drive down to Galveston from Dallas and get a cruise as an Anniversary gift to each other.
Everything was fine until the ship got under way. It was then that we noticed the vibration. Not a small vibration either. This was like being on a possesed vibrating bed or something! It NEVER stopped until the ship was in port and the engines were turned off. Come to find out later, that Carnival knew about this problem - as far back as 1998 - and NEVER took care of it. We'd be in the funnel grill on the Lido deck and you'd see ceiling tiles bouncing up and down! Display cases on the Main deck were rattling loudly. We got it on video. It was miserable.
Over 3/4 of the people on board were becoming sick because of it. My husband, who served in the Navy for 6 years, even said it was the roughest ship he had ever been on!!
Add to that problem, the fact that the entire crew (with the exception of 3 people) were rude and you have the cruise from you know where!! Crew members were snapping at passengers. Our cabin steward skipped our cabin entirely one time and did a very poor job on it the rest of the cruise.
The so called band ('Music Forever') sounded like my brother's garage band. They couldn't play and they couldn't sing. They didn't even know the words to the songs they were trying to sing! For example, in the song 'Bad, Bad, Leroy Brown' the line is "badder than old king kong" but they sang "bad as that town hall king kong." What??????
There was no 'fun' feeling to this cruise. People sat around bored on the Lido deck and drank the day away. We nick named this trip the Booze Cruise, as that's all there was to do - drink! They gave bottles of booze away every chance they had. It was the prize in almost every game they played or every raffle they had.
If this had been our first Carnival cruise, it would have been our last! It is our last on the Jubilee and on any Holiday Class Ship.
AVOID THIS SHIP AT ALL COSTS!!!
Megan
Arlington, Texas
U.S.A.
This report was posted on Ripoff Report on 12/09/2002 07:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carnival-cruise-lines-jubilee/internet/carnival-cruise-lines-jubilee-shake-rattle-and-roll-on-the-jubilee-internet-internet-37595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Not all Bad ..I agree that there are things to be fixed, but we were more than satisfied
AUTHOR: Mariann - (U.S.A.)
SUBMITTED: Thursday, March 06, 2003
My husband and I sailed on the Jubilee in October of 2002. We too, noticed the vibration, although the noise tended to bother us a little bit more. But I have to say, we had the time of our life. The cabin steward we had, was awesome. He even went above and beyond the call of duty. The wait staff in the formal dining room, as well as the casual dining areas were all extremely polite and helpful. The cruise director was hilarious. He kept us in stitches the entire time. Overall, while there is definately room for improvement, I don't feel it was as bad as you are saying, unless perhaps there was something more going on that may have had the staff in an uproar/ or given them reason to bee rude.
The only complaint that I had was the last night of the cruise, we sailed into some very rough weather and nothing was said prior to that. Neither my husband or I either one had suffered any seasickness at all on the trip, and this came up on us suddenly. We were sitting in the showlounge when the boat started rocking. And kept getting worse. My husband and I ended up getting some dramamine from the purser and going on to bed feeling extremely ill. Carnival did however, give us a nice discount on a future cruise of our choice.
I agree that there are things to be fixed, but we were more than satisfied with the crew and the things to do, both on board, and in port.
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