Complaint Review: Carrentals.com - Internet Internet
- Carrentals.com http://www.carrentals.com Internet United States of America
- Category: Car Rentals
Carrentals.com Did not honor estimate. Change reservation without authorization. Expensive higher price. Currently irresponsive Internet
*Consumer Suggestion: Don't hold your breath
I made a reservation with Thrifty at Fort Lauderdale via CarRentals.com on July 22nd. for an estimate of $159 (see attached pic.). When arriving at location, on Aug. 19th, I found the reservation was changed to a more expensive car type without my knowledge (went from an Economy car, to a Full size car), implying a total of $43 more. I took the car because clearly I needed it.
Thrifty didn't care, saying reservatons made by 3rd parties is not their problem. They told me I have to "call" CarRentals.com, which I couldn't since there's no phone number contact to be found. I wrote an email requesting a refund of the difference between my estimate and what I paid. They replied an email saying that the reservation was changed on Aug. 17th, 2 days prior to pick up. I checked and the only thing I had that day was a reminder about the reservation. I didn't even open that email because I saw the title and yes, I knew I was having a reservation... kind of hard to forget when you arrive at another city. In that email was the new surprising estimate with a different car.
I did not change my reservation, nobody else did in my knowledge since I'm the only one checking this information. I wrote them stating I don't care how that happened, who did that and how, the only thing I wanted (still what I want) is to receive a refund for the difference between my estimate ($159.37), declared in an email dated on July 22nd, and the final cost of the rental (203.19 paid on Aug. 25th) which is $43.82.
No answer after several days. Wrote back sending the same email and no answer yet.
This report was posted on Ripoff Report on 09/03/2009 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carrentalscom/internet/carrentalscom-did-not-honor-estimate-change-reservation-without-authorization-expensiv-489716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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