Report: #1395968

Complaint Review: Casablanca Express

  • Submitted: Sun, August 27, 2017
  • Updated: Sun, August 27, 2017
  • Reported By: Scammed2017 — Reno Nevada USA
  • Casablanca Express
    3700 south las Vegas blvd
    Las Vegas , Nevada
  • Phone: 8003709153
  • Web:
  • Category: Hotel

Casablanca Express Sapphire resorts Scammed with a timeshare plus apparent free 3 day flight and hotel to PV Las Vegas Nevada

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 Last year we were enticed ,as we walked in the street of Las Vegas in Aug2016,to a FREE 2 person trip to Hawaii or PV, just to listen to an hour of presentation at the Jockey club. We were sucked into buying a $9,998.00 sapphire timeshare ownership and given a certificate for the free trip. We were told not to call casablanca to avail of the trip until December,2016. Once we called we were told to send $470 for flight insurance and tax. We were then advised to call in March,2017 to schedule the trip. We called in March to schedule and were told that we could only book for August,2017 to puerto vallarta. They could not give us the hotel nor airline information for Puerto Vallarta because they still had to find the cheapest flight. By the first week of July,2017, we were called and informed that we could only travel on a Monday and be back on Wednesday and that we will be booked in a remote 2 star hotel in Mexico unless we pay another $750.00 to get to a hotel near the beach We were supposed to secure our own transportation.

At this point we realized that it was a scam (shame on us) I requested a full refund of the money i sent and was told they would refund it. To this day despite calling several weeks ago to check where my money was, no call nor money has been returned. These people are merciless, opportunistic thieves that would take advantage of your vulnerability during a vacation, please do not engage nor waste your time with them .Sapphire cannot even accomodate us on the days we request. To this day, we have not been able to use our timeshare points. A class action lawsuit can be worked on , if we could all get on this, for the sake of others

This report was posted on Ripoff Report on 08/27/2017 10:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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