Report: #1390224

Complaint Review: Case - Bradford Pennsylvania

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Ripoff Report is Xcentric Ventures

Submitted: Thu, August 03, 2017
Updated: Thu, August 03, 2017
Reported By: Michael Savage — Voorhees New Jersey USA

Author Not Confirmed

Why?

Case 50 Owens Way Bradford, Pennsylvania USA

Phone: 18005236350
Web: repair@wrcase.com
Category: Sporting-good Manufactures

Case W. R. Case & Sons Cutlery Did not honor their warranty Bradford Pennsylvania

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I sent Case a knife they manufactured. The knife no longer closes completely. The narrow thin blade sticks out when closed enough so poke you when carried in your pocket. They stated it was warranteed for life against defects. I sent the knife in to them and they sent it back with no repairs. The first paragraph of their letter stated that they were unable to repair the knife because "the tooling has changed and our new parts will not fit in your knife".

They refused to replace the knife.

No knife will stay open under normal wear. It was a material defect and they should have replaced it.

This report was posted on Ripoff Report on 08/03/2017 02:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/case/bradford-pennsylvania-16701/case-w-r-case-sons-cutlery-did-not-honor-their-warranty-bradford-pennsylvania-1390224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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