Complaint Review: Castle Night Club - Select State/Province
- Castle Night Club 632 N Dearborn St, Chicago, IL 60654 Select State/Province USA
- Phone:
- Web: http://www.castlechicago.com/index....
- Category: Dance Clubs
Castle Night Club Humiliation, Disrespect, Terrible Customer Service Chicago, Illinois Illinois
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We went to Castle Night Club located in Chicago on 9/28/2013 to celebrate my friend's birthday. We were having a great time, until I went downstairs to use Restroom around 12:15 am and decide to order some food and water at Craft Pub & Eatery. I was feeling thirsty and tipsy, but it took the waitress almost 15 min to even come and ask me what i needed.
After placing the order, it took her almost an hour to get me some water and food. Being ignored for this long, i wasn't too happy. I wrote a note on the Merchant copy of my credit card receipt, stating "most horrible service ever." Waiteress came back fuming and humilitated me infront of all customers. She stated, if i wanted a quicker service, i should have sat on the other side of the bar, told me to get the hell out of there and never come back to this place. I felt so disrespected and ashamed in front of other people. At this point, I jsut wanted to sober up and talk to the manager about this incident. So i started eating the burger I ordered. It had bacon in it, even though i told her no bacon. So i left the bar and went upstairs to talk to manager.
After talking to few people who work there, i was able to get hold of the manager. I explained him the whole incident, he was little apologetic and told me he will the security check out the cameras. He did absoluting nothing to help with the situation and never took any of my information to follow up next day. Shortly after i left the place feeling humiliated and disrespected.
This report was posted on Ripoff Report on 10/04/2013 03:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/castle-night-club/select-stateprovince/castle-night-club-humiliation-disrespect-terrible-customer-service-chicago-illinois-il-1089569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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