Complaint Review: CBS Interactive ~ CBS All Access Subscription - San Francisco California
- CBS Interactive ~ CBS All Access Subscription San Francisco, California United States
- Phone:
- Web: www.cbs.com/CBS/All-Access
- Category: Websites, Movies, DVDs, VHS, , television
CBS Interactive ~ CBS All Access Subscription Charged Multiple Times For Subscription San Francisco California
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I signed up for CBS All Access streaming service on November 16th 2017. Because I had an account a year prior I was not given a free week but that was OK. I was charged on 11/16 for $5.99. Then they attempted to charge me AGAIN on 11/16, 11/17, 11/21 and 11/23 all for $5.99 each. I didn't catch this right away as this is a small account that I don't keep a lot of money in. I was successfully charged $5.99 on 11/24. My subscription would have been due to renew on 12/16, which it did for $5.99. They then again attempted to charge me on 12/16, and 12/18 ( even though I canceled before that). When I contacted customer service the first time they told me that don't issue refunds but that they could give me a free month on my account. I declined, and asked again that the extra charges that went through be refunded. I was contacted on 12/28 that they were closing the case since their system shows me only being charged initially on 11/16 - despite the fact that I have provided bank statements and reference numbers to the contrary. They informed me there was nothing they could do for me.
This report was posted on Ripoff Report on 12/28/2017 08:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cbs-interactive-cbs-all-access-subscription/san-francisco-california/cbs-interactive-cbs-all-access-subscription-charged-multiple-times-for-subscription-san-1419790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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